Associate Relationship Support Manager

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HSBC Corporate and Institutional Banking is a markets-led, financing-focused business that provides investment and financial solutions. Our sector-focused Banking relationship managers provide a single coverage point for multi-national clients. With our global capabilities and footprint, vast expertise, and local knowledge, our Banking teams connect clients to the products and services that meet their international financial needs.

We are currently seeking a high caliber professional to join our team as an ASSOCIATE RELATIONSHIP SUPPORT MANAGER

Areas And Accountabilities

• The Client Relationship Support role assists Relationship Managers (RMs) in building relationships by identifying and meeting existing and prospective customer needs. This role is responsible for identifying product and service opportunities, carrying out customer research, financial and credit analysis and helping the RM prepare for customer meetings. Other fundamental parts of the role include co-ordination of credit applications or renewals and risk escalation management. In the absence of the RM, the role holder will act as the focal point for the relationship, products and services.
• The tasks for this role may include some or all of the following:
• Manage and responsible for his/her own assigned portfolio of a number of customers in both Global Corporate & International Mid-Market South team.
• Provide support to the Relationship Managers (RMs) to enable them to optimise the potential value of client relationships, improve client engagement and deliver needs-based solutions and fair outcomes for customers
• Enable proactive client management by attending client meetings with Relationship Manager as necessary, and acting as the first point of contact for customers on daily credit-related enquiries
• Prepare appropriate analysis, proposals and presentations to prospective customers
• Support the RM on day-to-day activities including client planning, pipeline management, co-ordination with product partners and ensuring data and call reports are accurately and timely updated
• Undertake financial, credit and profitability analysis, and prepare the accounts remarks
• Support the RM with third party liaison, including discussions with external lawyers and valuers
• Collaborate with Group colleagues to deliver appropriate needs-based solutions for customers
• Work closely with Service Delivery and co-ordinate the end-to-end credit process, review their deliverables and resolve issues
• Monitor credit risk, including concern lists and credit control reports, and analyse management information
• Provide ongoing risk monitoring in areas concerning Global Standards and Anti-Money Laundering & Sanctions alerts, and act as an escalation point for risk issue response
• Ensure consistent application of Group Policy and adhere to regulatory, financial, and legal standards to minimise business and reputational risks

Certifications, Qualifications & Experience

• 3 years ++ in Corporate Banking
• Excellent verbal and written communication skills (English and Vietnamese)
• Knowledge of the Bank's operational procedures and systems
• Proven track record in a client focused environment
• Experience of working in a teamwork environment
• Proven experience in identifying and managing the risks, issues and dependencies related to the business and in decision making
• Experience in the Commercial or Corporate Banking environment
• Customer service and team skills promoting an environment of co-operation and trust, overcoming resistance where encountered
• An ability to get things done
• Possess drive and resilience
• Possess developed interpersonal skills
• Possess planning, organisation and time management abilities
• Possess drive and resilience
• Possess developed interpersonal skills
• Possess planning, organisation and time management abilities

You'll achieve more when you join HSBC.

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Issued by The Hongkong and Shanghai Banking Corporation Limited