Merchandising Manager, Production Management

4 days ago

Hanoi, Hanoi, Vietnam Victoria's Secret Full time

Description

Purpose/Summary:

The Manager, Production Management is responsible for leading the end-to-end production lifecycle, ensuring timely and quality delivery of apparel products from order placement to shipment. This role acts as a strategic partner to cross-functional teams, vendors, and brand stakeholders, driving operational excellence and optimizing supply chain performance.

Principal Duties & Responsibilities:

  • Lead and oversee daily production management operations, ensuring alignment with business goals and timelines.
  • Manage vendor relationships and provide strategic direction during order placement, execution, and troubleshooting.
  • Ensure timely order confirmations, production tracking, and on-time delivery in accordance with the production calendar.
  • Identify and resolve production risks by collaborating with cross-functional teams, supply chain partners, and vendors.
  • Represent the production team in Risk Assessment and Cross-Functional Meetings; ensure follow-up actions are executed effectively.
  • Monitor weekly shipment performance through Order Tracking Reports and Shipment Trackers; provide timely updates to brand partners.
  • Conduct regular factory visits to assess production status, quality, and compliance; escalate issues with actionable insights.
  • Manage claims and cancellations; negotiate with vendors and suppliers to ensure resolution within agreed timelines.
  • Drive process improvements and implement best practices to enhance production efficiency and vendor performance.
  • Mentor and develop production management team members, fostering a high-performance culture and continuous learning.

VS&Co provides a range of compensation for this role as shown. Your actual salary will be determined by a number of factors, including: your specific skills and experience, geographic region, or other relevant factors.

Qualifications

  • Bachelor's Degree or Diploma in Marketing, Management, Supply Chain, or a related field.
  • 8 years of experience in the apparel industry, with at least 3 years in a leadership or managerial role in bulk order production management.
  • Strong knowledge of production planning, supply chain operations and vendor management.
  • Proficiency in SAP, ERP systems, and advanced Excel skills; experience with data analysis and reporting tools is a plus.
  • Excellent organizational, analytical, and problem-solving skills.
  • Strong interpersonal and communication skills; ability to influence and collaborate across functions.
  • Proven ability to manage multiple priorities in a fast-paced, deadline-driven environment.
  • Good command in written and spoken English.

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