Manager, Quality

About the Job

Position Summary:
As the Manager, Quality (Apparel), you will play a key role in achieving our annual quality goals. You will be responsible for ensuring that our factories meet Walmart's high standards for quality, compliance, and safety. This involves leading quality assurance processes and continuous improvement projects to proactively minimize product risks and challenges for our customers.

Location: Hanoi, Vietnam

About The Team

The Product Quality Assurance & Quality Control team is dedicated to managing the product quality process from factory selection to shipment. We ensure that all products are safe, legal, and "fit for purpose" to support our merchandising strategy and guarantee customer satisfaction. We drive continuous improvement by analyzing feedback from customer returns and in-store assessments, and we also perform production capability and capacity checks to ensure on-time delivery.

About The Role

This is a crucial, hands-on role where you will directly impact the success of our products by ensuring they meet or exceed our quality standards. You will be responsible for auditing our factories to ensure they are capable of meeting our compliance and safety requirements. You will work directly with factories to carry out quality assurance and control processes, including pre-production, in-line, and final product reviews. A core part of your job is to identify and mitigate product risk to minimize potential challenges for both in-store and online customers. You will also lead continuous improvement projects with our supply base and contribute best practices to our Manufacturing Excellence QA Manual.

What You'll Do

• Manage the end-to-end quality assurance process
  for assigned products, from development through manufacturing.
• Ensure product compliance
  with safety, legal, and performance requirements of destination countries.
• Assess and certify products
  to ensure specifications, sealed samples, and inspection criteria are in place before shipment.
• Collaborate with suppliers
  to enhance factory operations, capability, and product quality.
• Conduct factory pre-audits
  to evaluate suitability, capability, and capacity.
• Analyze product returns and complaints
  to identify root causes, implement corrective actions, and develop preventative measures.
• Prepare concise management reports
  and communicate findings to stakeholders.
• Develop and document standard operating procedures
  and protocols in collaboration with buying teams.
• Review buying briefs
  and lead pre-production meetings for major projects.
• Undertake additional responsibilities
  and special projects as assigned.

What You'll Bring

• A bachelor's degree in production and quality management, textile engineering, or a related scientific/technical field is preferred.
• At least 10 years of experience in factory production and quality assurance.
• Proven, hands-on experience working on the production floor within factories.
• Strong technical expertise in your product area, along with a solid understanding of other product areas.
• Expert knowledge of Quality Assurance processes, procedures, and best practices.
• Excellent analytical, problem-solving, and organizational skills.
• Strong communication and persuasive skills, with a high level of proficiency in both spoken and written English.
• High integrity, strong business ethics, and a collaborative team-player mindset.
• Experience in working with retail and direct imports.
• The ability and willingness to travel as required.

This job description is intended to provide a general overview of the responsibilities and qualifications for this position. It is not an exhaustive list of all duties and is subject to change based on business needs.

Equal Opportunity Employer

Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being welcoming of all people.

Walmart doesn't charge any recruitment or similar fee in the recruitment process, including but not limited to interview, offering, and onboarding.