technical operation contact center

Job Description: Company: Thientu BPOLocation: 145B Nguyễn Đình Chính, Ho Chi MinhEmployment Type: Full-TimeDepartment: Operations / Customer ExperienceReports To: CEO and Operations DirectorRole OverviewThientu BPO is seeking an experienced Senior Customer Contact Center Manager to oversee all BPO customer service operations and lead a high-performing...

**Job description**: 1. Work with the CCM to ensure successful day to day running of the Contact Center team through strong leadership, motivating, engaging and coaching staff (3rd party Tele Agents) to deliver exceptional service. 2. Responsible for achievement of KPIs for the team of Supervisors under his supervision. 3. Follow up on issues affecting...

To improve overall services and performance of Inbound Contact Center - institute an experienced outsourcing services to help provide energy services Inbound Contact Center Regular comprising the agent, team leader and supervisor - The services provided to customers shall be in accordance with the Service Standards from the Client. - Managing an Inbound team...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

Prudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...

OBJECTIVES:Implement, operate, monitor Contact center systems, Telecom channels to ensure the system operates stably and effectivelyKEY RESPONSIBILITIES:Responsible for operating and monitoring in Contact center system, Telecom channelsConduct troubleshooting and provide support in Contact center system, Telecom channelsLog problems & incidents and the...

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...

$2,000 - $2,500 **RESPONSIBILITIES**: - Product Solution design: Accurately understand customer requirements, match the optimal product solution, analyze and locally adapt product and solution competition strategies, complete bidding configuration and quotation, solve customer technical and commercial problems. - Customer relationship development: Develop...

**Mô tả công việc**: (Mức lương: Thỏa thuận) - Be a representative to assist, manage, and resolve customer problems and concerns. - Identify and escalate customer issues to the appropriate bank department, as well as executing banking transactions and cross-selling products or special promotions. - Research required information using available...

**Main Responsibilities**: - Supervise, manage operations of call center - Guide team members to implement operational tactics, making sure members are aware of project target and are capable of achiving it (through training, coaching, horenso) - Make and check reports on project status, sales performance, issues & action plan to improve - Give appraisal on...