Customer Service Executive

1 week ago


Ho Chi Minh City Metropolitan Area, Vietnam Talent Source Vietnam Full time ₫15,000,000 - ₫30,000,000 per year

Company Description:A Russian shipping lineAddress:Le Duan, Ben Nghe Ward, District 1, HCMCWork hours:8:30 am to 5:30 pm Monday - Friday (Saturday morning/ 2 weeks)Role DescriptionReceive and verify booking requests from customers.Coordinate with customers, principals, and internal teams to confirm booking details (rates, equipment, space, DG/OOG/RF cargo, special requirements).Advise customers on any additional information or documents needed for approval.Create bookings in the principal's system and secure carrier space for local or transshipment cargo.Issue booking confirmations and handle booking amendments.Update principals/overseas agents on confirmed or revised bookings.Send booking forecasts to OPS/feeder teams.Provide sailing schedules to customers and keep schedules updated.Send loading confirmations and delay notices.Troubleshoot and resolve booking-related issues.Perform other ad-hoc tasks assigned by senior managers.QualificationsMinimum 2-3 years of experience in sea freight forwarding or shipping lines, preferably handling long-haul routes (EU/Russia Vietnam).Good English skills, ~B2.Solid understanding of ocean freight operations, carrier booking processes, and documentation.Experience working with principals/overseas agents and coordinating bookings across multiple stakeholders.Strong communication, problem-solving, and coordination skills.Ability to work accurately under pressure and manage multiple bookings simultaneously.Familiarity with special cargo handling (DG/OOG/RF) is an advantage.BenefitsCompetitive salary and performance bonus.SHUI based on gross salaryFriendly and professional environment with learning opportunities.



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