Director of Technology, Information

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the location:

Located in the vibrant heart of Hanoi, Four Seasons Hotel Hanoi at Hoan Kiem Lake offers an unmatched blend of luxury, history, and culture. Situated on the banks of the legendary Hoan Kiem Lake, a treasured symbol of Vietnamese heritage, the hotel is surrounded by the capital's bustling Old Quarter and the French Quarter's timeless elegance.

Guests can immerse themselves in the rich tapestry of Hanoi's past while enjoying convenient access to iconic landmarks, art galleries, local markets, and high-end boutiques. Whether wandering through centuries-old streets, discovering hidden cafés, or experiencing the warmth of Vietnamese hospitality, the location of Four Seasons Hotel Hanoi provides an ideal gateway to explore the city's dynamic energy and serene beauty.

This prestigious property is poised to become a beacon of sophisticated luxury in Hanoi, with a design inspired by local culture and a commitment to delivering unparalleled experiences that celebrate the destination.

About the Role

As Director of Technology, Innovation & Data for Four Seasons Hotel Hanoi at Hoan Kiem Lake, you will be a senior leader within the Technical, Information and Data team, reporting to the Director of Finance. This position is responsible for providing a high level of operational availability and stability for both standard network and hotel industry-specific technology.

What You Will Do

• To assist in the planning & design of the server infrastructure, including capacity planning, performance monitoring, operating system upgrades and/or patches, troubleshooting & restoration of services, system backup & recovery procedures, regular backup and integrity checks, and Virus protection management.
• Assist the Director of Finance in administering all IT related maintenance and services contracts and take a leadership role in establishing scope of the maintenance and services contracts, contract negotiations and bidding process.
• Develop and maintain a core set of proactive maintenance processes that are performed on property systems
• Ensure critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day. 
• Establish and maintain system security procedures consistent with control requirements and corporate policy. 
• Responsible for network support & security of hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection & failover tools implementation (Firewall, web security, multi-homing devices, etc). 
• Establish and maintain, test and monitor backup plan for all systems to ensure protection from loss of data and ensure backups are carried out in accordance with corporate and local policies. 
• Prepare IT operating budgets, IT capital budgets, and be able to discuss and present a business case for all IT expenses.

What You Bring

• Pre-opening experience, project, and stakeholder management.
• College degree preferably relating to Information Technology or equivalent experience.
• Project Management and knowledge of hospitality applications, PMS, HSIA, POS are assets.
• Five years' experience in hotel IT, experience in project management, hospitality applications, PMS, HSIA, POS preferred.
• Knowledge of specific hospitality industry applications and interfaces (i.e. Opera, Delphi, Back Office, Spa, HR systems, etc) is desirable
• The highest level of integrity and transparency
• Strong interpersonal and relationship-building skills and a team player with high energy levels to work with cross-functional teams, negotiate for resources, and influence stakeholders.
• Strong written and verbal communication skills to prepare and deliver reports, projects, effective presentations and facilitate meetings.
• Must have strong interpersonal skills and be able to relate to all levels of management.
• Must be able to assist hotel guests with technical requirements and issues.
• Must be able to provide high levels of service and support to admin users as per contracted Service Level Agreement.
• Desirable Microsoft or Cisco Certifications, strong network-building and troubleshooting skills, including Microsoft Operating Systems, MAC Operating Systems, and applications.
• The hospitality business functions seven (7) days a week, twenty-four (24) hours a day and scheduled days and times may vary based on need.    

What We Offer

• Competitive salary and comprehensive benefits package.
• Professional growth opportunities with world-class training and development programmes.
• Complimentary stays at Four Seasons Hotels and Resorts worldwide.
• Complimentary dry cleaning for business attire.
• Complimentary employee meals.

Join Our Journey

Are you ready to define the culinary identity of one of Asia's most anticipated hotel openings? Join a global family that celebrates excellence, creativity, and genuine care.

Learn more about what it's like to work at Four Seasons:

• Four Seasons Careers
• LinkedIn - Four Seasons Hotels and Resorts

Important Note
This position is open to Vietnamese nationals only.