Documentation Assistant Manager

5 days ago

Thành phố Hồ Chí Minh, Vietnam Headhunt Vietnam Full time

**ROLES & RESPONSIBILITY**
**1. Team management tasks**:

- Train to new staff.
- Manage/ control team workload/ productivity.
- Control team performance to make sure no penalty/ loss/ complaint on any shipment.
- Review/ keep update on all Policies/ SOPs and instruct clearly to the team. Make sure Policies/ SOPs will be followed under strict discipline.
- Be 1st escalation level to support and solve the issues of the team.
- Pro-actively provide ideas/ solution to develop the process/ performance of the team.
- Well complete other tasks/ projects assigned by high level.

**2. Daily operation tasks**:

- Contact client/agent to get shipment detail.
- Prepare Shipping Instruction submitted to carriers/co-loader
- Closely work with related parties (shipping line, carrier and agent) to arrange the shipping plan.
- Issue the debit note/invoice to customers/ overseas for each shipment
- Tracing shipments and update to customers & oversea partners.
- Filing AMS / ISF / E-manifest
- Making weekly/monthly data report of the shipping plan
- Report to manager or upper level when required
- Complete the assigned job when required

**REQUIREMENT**
- Bachelor degree in Business Administration; Foreign Trade; Logistics
- At least 5 years experienced working for LOGISTICS FORWARDER TP TRADE and 3 years at the same level.
- Having experience in US, CANADA documentation, both nominated & freehand shipments is an advantage.
- Being careful, responsible, dynamic, enthusiasm & hard working.
- Persuasive speaking, willingness to improve are the top customer service attributes a representative need.
- Good at communication Skills (Negotiation & Convincible Skills)
- Good at excel
- Good command of English (both verbal & written)
- Team Work (Collaboration; Conflict Resolution; Challenge and Support)

Loại hình công việc: Toàn thời gian

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