Telesales (Tl, Supervisor, Manager)

2 days ago

Hanoi, Vietnam TRI7 Solutions, Ltd, Inc. Full time

The Telesales Lead (TL, AM/Manager) for Vietnam Market is one who mainly analyzes customer behavior and gathers information on customer complaints, feedback and satisfaction. He/she must have aggressiveness in creating retention strategies based on customers’ feedback. They assist higher management in developing reasonable sales goals/target, activities of acquiring customers and collaborate with marketing and sales team to strategies customer and marketing approaches.

**Tasks and Responsibilities**:
1. Communicating with customers and sales representative.

2. Analyzing customer behavior (complaints, feedbacks/comments, satisfactions)

3. Gathering information about customer complaints (HOWs, WHYs)

4. Developing aggressive retention strategies based on customer feedback.

5. Negotiating with customers to renew contracts and retain business.

6. Meeting with the sales team to propose customer retention solutions.

7. Writing and presenting customer behavior reports.

8. Building positive relationship with customers and business associates.

**II - Performance Review**

1. Performance Management - refers to the key results areas as defined in the primary responsibilities regarding but not limited to the following:
a. Customers Retention, repeat business and satisfaction

b. New registration from acquisition/Sales Call

c. Number of FTD (conversion ration from registration to deposit)

d. Amount of Deposit

e. Profitability/Cost Efficiency

**III - Job Qualification**

1. Viet Nationals

2. Min high school, Diploma, or bachelor degree in economics, sales, marketing or related field.

3. Min 1 year experience in Customer Service, Sales, or Marketing.

4. Good communication skills in Vietnamese and English

5. Proven experience as telesales representative or other sales/customer service role.

6. Highly motivated and determined.

7. Perform team work in sales oriented environments.

8. Excellent skills In Microsoft word, excel, PowerPoint, etc. Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

9. Ability to learn about products and services and describe/explain them to prospects.

10. Outstanding negotiation skills with the ability to resolve issues and address complaints

**11. Experience or background in Online Gaming Industry is an advantage

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