Collection Supervisor

6 days ago

Hanoi, Vietnam Công Ty Tài Chính TNHH MTV Shinhan Việt Nam - Chi Nhánh Bình Dương Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Job Summary:
Collection Supervisors is an integral part of the Collection team and the organization. In this role, Collection Supervisors make a work plan for the months/weeks and manage the activities of their staff while concurrently overseeing activities related to collections and customer service.

Key responsibility:

- Managing each Team's Field Collection, persuading customers to repay the debt, in order to achieve the company's goal.
- Updating headcount and workload for monitoring portfolio to have forecast about resource and assign appropriate employee according to capacity
- Train, guide, lead, coach staff relevant policies, procedures, guidelines, collection incentive & scheme and some skills to improve their performance.
- Support the Team Leader to handle difficult situations and complaints.
- Check and verify the report of the team leader, ensuring the accuracy, truthfulness and timeliness of the information.
- Ensure employees comply with the law and general company regulations
- Participate in strategic planning, budget management, and development of policies and procedures.
- Closely monitor and find out any issues related to poor performance of FCs and have plan to solve.
- Ability to recruit new and replacement employees.
- Ensure each Team's Field Collection results are improved/achieved based on the KPI set
- Ensure visiting record by each Field Collector is on time and accurate in the Collection System
- Prepare, manage and monitor the daily, weekly and monthly collection report/action
- Make a work plan for the months/weeks
- Report and suspicious cases that are suspected as fraud cases on repayment to the Collection Manager/Branch Head
- Conduct weekly meetings with the team to share information and find the way to make improvements
- Report to superiors potential risks and abnormalities and propose appropriate handling and adjustment plans.
- Contribute to improving work efficiency by proposing change initiatives and improving work processes.
- Performs other duties as assigned by line manager

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Môi trường làm việc dân chủ, hiện đại, chuyên nghiệp, có cơ hội thăng tiến và ổn định lâu dài.
- Được đóng BHXH, BHYT, BHTN theo quy định của nhà nước.
- Được hưởng chế độ chăm sóc sức khỏe toàn diện.
- Được hưởng các quyền lợi khác theo chính sách của công ty

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:
1. Education background
- College, University graduated, major in Law, Finance, Banking

2. Minimum Experience
- 02 year of supervisory experience preferred.

3.Knowledge, Competencies, Skills
- Understand the Collection market and assigned location, Civil law knowledge
- Experience and knowledge of Collection processes and best practice.
- Leadership skills
- Excellent influencing, negotiation and communication.
- Proficiency with MS Office, especially excel is preferred.
- Experience of working in a high-pressure environment and working to tight deadlines.
- Excellent project management and organizational skills.
- Excellent project management and organizational skills.

Nộp hồ sơ liên hệ

Công Ty Tài Chính TNHH MTV Shinhan Việt Nam

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CFA,Phân Tích Tài Chính,Tài Chính/Ngân Hàng

Đại Học
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