Program Manager

7 days ago

Ho Chi Minh City, Vietnam QIMA Full time

Manage Client Services and Global Program Department and maintain a high level of service quality performance of the company, understand the client’s needs, and identify, develop and maintain relationship with clients.

**The Company**:
QIMA is a leading provider of supply chain to secure, manage and optimize their compliance solutions, that partners with brands, retailers and importers lobal supply network.

QIMA has on-the-ground presence in 85 countries, combining industry-leading experts for onsite inspections, supplier audits and lab testing with a digital platform that brings accuracy, transparency and intelligence for quality and compliance data

**The Job**:

- Manage and maintain client relationships to enhance customer service experience and ensure service quality and efficient operations;
- Deliver tailor-made and one-stop services by closely following up client’s needs; Provide timely resolution of issues from client;
- Seek for further business opportunities;
- Develop relationship with new clients;
- Oversee client’s programs; Prepare client’s summary and report;
- Support Sales Team to solve the enquiries and problems with consistency and accuracy;
- Supervise Client Service Team and continuous monitoring of services quality;
- Handle ad-hoc assignment as required;

**Education**:

- Diploma/degree holder in any discipline (though Science, Engineering, or another technical discipline will be a plus);

**Skills**:

- Good interpersonal and communication skills.
- Strong problem-solving skill.

**Experience**:

- 5+ years working experience; Experience in testing laboratory is an advantage.

**Language Proficiency**:

- Fluent in written and spoken English and Vietnamese.

**Others**:

- Self-initiated, independent and a good team player.

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