Senior Program Manager

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

This role is to ensure consistency, transparency, efficiency and KPIs alignments in delivery for assigned projects.

Job Responsibilities

- Led program and change management for strategic pillar, ensuring effective communication and sponsorship.
- Acting as a connector and liaison between various departments and the project sponsor to foster collaboration and ensure alignment with strategic goals.
- Developing and maintaining a comprehensive master plan for project and change management.

Program Management:

- Plan and manage for the definition, development and delivery of approved programs/projects, including the establishment of Key Performance Indicators (KPI), in line with the approved business cases.

- Develop and actively manage assigned projects/programs aligning with PVA PMO methodology and standards.
- Lead cross functional project teams from both internal and/or external to deliver specified programs/projects effectively.
- Provide input into business case initiatives and ensure that all associated costs, risks and mitigation plans are incorporated and vetted accordingly.
- Integrate activities, through identifying and managing interdependencies, to ensure that projects are well coordinated.
- Identify, manage and control financial and operating risks and issues affecting the managed projects/programs.
- Implement project reporting, change and control processes in line with the PVA PMO procedures and standards.
- Provide coaching, mentoring and training to help organization pursue Agile organization in project management.
- Manage projects/programs that meet consistency, transparency, efficiency and align with strategic KPIs.

Change Management:

- Leading changes: Designing and executing strategies to help employees adopt changes.
- Collaborating with stakeholders: Working with key stakeholders to ensure changes align with corporate objectives.
- Monitoring progress: Working with project managers to ensure smooth operations and adjusting as needed.
- Implementing change management methodology, tools and processes to support the adoption of changes.
- Identifying key stakeholders and assessing change readiness.
- Providing document requirements, supporting the delivery and design of training programs.
- Managing communications: Enabling the development, design, management, and delivery of key communications.
- Assessing current awareness of the change and identifying areas of resistance.
- Identifying, analyzing, and preparing risk-mitigation tactics.

Job Requirements

Qualifications

- A bachelor’s degree or master’s degree in IT, Project Management or related fields.
- Project Management Professional Certification is plus.
- Scrum/any Agile Certifications are plus.

Knowledge and skill

- 5 years of experience managing big, complex, cross-functional change management initiatives.
- Good knowledge and has hand-on experience in project and program management methodology and techniques.
- Good understanding of the wider objectives of the program.
- Ability to work positively with the wide range of individuals involved in program management.
- Strong leadership, communication and management skills.
- Good knowledge of budgeting and resource allocation procedures.
- The ability to find innovative ways to resolve problems.
- Good knowledge in financial services in life insurance industry is plus.