IT Officer

**Top 3 reasons to join us**:

- Attractive salary & bonus
- Salary review twice a year
- Annual leave 14 days & up to 18 days after 5 years

**Job description**:
** Role Description**

Responsible for supporting and maintaining the company’s IT systems and for providing efficient desktop support to all business users as Second Line Supporting.

** Duties & Responsibilities**

** System Management**
- Manage all servers on both physical host and VMWare virtual machines.
- Manage other technology tools such KeePass, Manage Engine Password Manager (if applicable), Service Desk, etc. to provide the best method to control the in-house IT Systems and assets.
- Implement an internal document for IT Department with respective IT Documentations, Manuals (IT Admin and User level).
- Upgrade the IT Systems with new releases, security update packages and/or firmware.
- Implement and manage the IT Assets Management
- Monitor IT Systems performance and provide accuracy/timely system maintains according to business requirements.
- Ensure Software licencing in full compliance with requirements and instructions

** Data Monitoring & Maintenance, Backup and Security**
- Ensure CIA (Confidentiality, Integrity and Availability) of business IT assets, including but not limit:

- Business data and information,
- Hardware and software configuration of critical IT systems, for example, servers, firewall, core switch, access switch,
- Backup system,
- Users’ credential and permission on all IT Systems,- Maintain the IT Assets Register, including:

- Data Assets Register,
- Permissions Matrix,
- IT Assets Inventory.** IT Development & Team coordination**
- Develop best practices and written documentation for IT Systems maintenance, implementation, and operation.
- Backup for IT Manager in some IT Tasks.
- Provide the instructions to newcomer (IT Officer) to help him/her in according with current IT System maintenance, implementation, and operation.
- Perform the needed tasks for any IT Projects implementation

** IT Support as second line supporting**
- Provide the second support to the end-users during IT Assets usage and IT Assets Lifecycle.
- Assist Group IT Manager in troubleshooting the IT critical systems maintenance, repairing or replacing.
- Perform other IT relevant tasks as assigned by Group IT Manager and BOD

** Allplan Technical Support**
- Receive requests to handle related issues (system, users management, licensing, installation, backup & restore, upgrade, update version, central file management) which assigned by Group IT Manager
- Contact Allplan Technical Team to solve the Allplan issue (if need)
- Take responsibility for Allplan support at GSI (with an additional position is Allplan Technical Support)
- Follow up, update, and report the issue status to Group IT Manager

** Report**:Follow the IT Standard operating Procedure

**Your skills and experience**:

- Education: Bachelor’s Degree in Information Systems, Business, Communications, or related field.
- Foreign Language: English
- Experience- Proven working experience IT System, Network, or relevant experience, ideally in a helpdesk environment.
- Experience with managing data network and telecommunications systems.
- Experience with managing IT infrastructure including systems, personal computing, help desk, servers, firewall, Cisco switches, and printers.
- Technical knowledge of Microsoft Windows on both desktop and server.- Skill- Qualifications & Essential Skills- Ability to diagnose and resolve problems.
- Being able to respect tight deadlines and work under pressure.
- Strong multi-tasking and prioritization skills with the ability to adapt to change.
- Teamwork and practices sharing.- Desired Skills and Qualifications- Preferred IT experience in engineering company.
- Desktop: Windows 10 & Windows 11, Microsoft Office 365
- Server: Windows 2Server, Active Directory, DHCP, DNS, etc.
- VMWare: VMWare vSphere and ESXi,
- Manage Engine productivity, especially Password Manager and Service Desk.
- Acronis Backup platform.
- Sophos security solution, including Sophos Firewall, Sophos Endpoint Security Central.-
- Network: Routers and Firewalls, VPN, Routing and Switching.
- Character: Adapt quickly to work, be responsible for the work

**Why you'll love working here**:
** Our culture - Maintaining a Mindset of Success**
- **Continuous Learning**: We prioritize ongoing education and development. Our team members are encouraged to pursue certifications, attend workshops, and engage in knowledge-sharing sessions.
- **Collaborative Environment**: We foster a culture of teamwork and collaboration.
- **Focus on innovation**: We encourage a mindset of curiosity and innovation. Our employees are given the freedom to experiment with new technologies, propose creative solutions, and challenge the status quo.

** Benefits include**:

- Attractive salary & bonuses
- Salary review **twice a year**
- Annual leave of **14 days**in the first year & **up to 18 days after 5