Korean Speaking Customer Support Care
10 hours ago
Work with a well-known Hospitality project that promises fun and engaging office environment in Subang Jaya, Malaysia. Be responsible of the operation by ensuring the customers voice are heard and taken action on.
**JOB RESPONSIBILITIES**
- Identifies and escalates difficult and complex issues to senior team members
- Maintains accurate information of customer interaction, transactions, comments and complaints in the company's system
- Resolves customer requests and problems by making appropriate booking changes based on company's processes and procedures, as well as activity terms and conditions
- Liaises with external vendors and service operators to fulfil booking changes
- Shares customer feedback with relevant departments for further improvements
**JOB REQUIREMENT**
- Preferably Degree qualification and above
- Fresh graduates are encouraged to apply
- Proficient in English & Korean (both verbal and written).
- Previous experience in customer service is an added advantage
- Possess a problem-solving mindset to proactively find solutions for customer needs
- Strong written and verbal communication skills to communicate clearly and effectively with our customers
- Good team player to work collaboratively in a team environment
- Willing to relocate to Malaysia
**Salary**: 27,000,000₫ - 41,000,000₫ per month
Application Question(s):
- Open to relocate to Malaysia? (YES/NO)
**Education**:
- Bachelor's (required)
**Language**:
- and write korean (required)
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