Contact Centre Service

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Ngân Hàng Trách Nhiệm Hữu Hạn Một Thành Viên HSBC (Việt Nam) Full time

**Mô tả công việc**:
(Mức lương: 11 - 13 triệu VNĐ)
Some careers have more impact than others.

We are currently seeking a high caliber professional to join our team as Contact Centre Service & Sales Representative - Outbound (Telesales).

Principal Accountabilities

Impact on the Business
- Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
- Delivers what is promised in line with customer expectations
- Offers value added products and services based on customer needs analysis and ensures customer understanding of those products

Customers / Stakeholders
- Provides excellent customer service to medium complexity customer contacts by keeping up to date on training and internal communications
- Certified to handle multiple propositions (i.e Advance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards) Generating customer loyalty through strong knowledge of key products and services
- Owns and resolves issues and understands how and when to escalate

Leadership & Teamwork
- Acts as a role model for our Group Values and behaviours (Open, Connected, Dependable) supporting colleagues and customers to deliver superior customer service through these values
- Values diversity amongst team
- Acts a as mentor to assist new joiners as required

Operational Effectiveness & Control
- Knowledge of Group compliance, Operational Risk and SOX (Sarbanes
- Oxley Requirements) for RBWM Centres
- Awareness of all elements of Operational Risk associated with the role in compliance to SOX for contact centres Maintains HSBC internal control standards

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Competitive monthly base salary + Quarterly sales incentives
- 13th-month salary
- 17+ paid leaves
- Yearly performance bonus & salary review
- Full SHUI contribution
- Extra health insurance sponsored by the bank
- Hybrid working style (WIO-WFH); transparent, energetic and diversified working environment
- Clear career promotion path
- Training and development opportunities, online/in-class learning courses in HSBC platforms
- Staff loans

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor's Degree in any major
- Be sales-oriented, flexible, customer centric and have the ability to thrive in a team environment of seeking feedback and open to development
- Excellent communication skills, be polite and friendly at all times
- Display patience and empathy
- Take pride in delivering what is promised in line with the customer and service expectations
- Want to do a good job, is concerned about getting IT right for the customer and check everything is in order
- Ability to work in a high-volume, fast paced environment is required
- Good English is a plus

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Đại Học
Không yêu cầu

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