Manager, Project Management Office

We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

**Working Arrangement**

Hybrid

**The opportunity**

This role manages and coordinates business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.

**Responsibilities**

**Essential Responsibilities**:

- Project management of initiatives related to continuous improvement of processes, automation, promoting digitization and expense reduction initiatives
- Support requests from functional areas that are required for processing transactional requests timely and accurately, and safeguarding customer assets
- Execution and support of the Company, Divisional and Operations strategy

**Individual Responsibilities**:

- Work with clients to define and manage the scope, strategy, requirements and implementation of projects.
- Develop cost-benefit analyses for project initiatives.
- Insure that assigned projects are completed within budgets and schedules while meeting client business objectives.
- Identify, analyze, mitigate, document, and control project risks.
- Develop and deliver budgets.
- Provide effective and regular communication within the project team, stakeholders, sponsors and management.
- Manage client and team expectations and relationships.
- Identify resource needs for the project and establishes roles, expectations, and goals with team members.
- Participate in negotiation of contract terms and conditions and insures compliance with contract terms for project consultants and vendors.
- Conduct After-Action-Reviews.
- Stay current to market and industry trends through training, self-study, trade contact, and trade and industry conferences.

**Shared Responsibilities**:

- Share best practices and initiatives with other functional areas in Operations
- Partner with IT to ensure common focus and execution of technology initiatives
- Ensure delivery of services from key vendors
- Customer Experience
- Process Improvement
- Expense Management Compliance and Risk Management

**How will you create impact?**
This role will report to Head of Business Transformation, manage and coordinate business and technical projects of moderate and large scope and complexity through all phases of initiation, development and implementation. Support functional teams with ad hoc requests and analytical work.

**What motivates you?**
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up. You share your humanity, helping us build a diverse and inclusive work environment for everyone.

**What we are looking for**
- Post-secondary education or high school diploma and equivalent business experience
- 2+ years project team experience
- 5 - 7 years’ experience in financial services
- Ability to think strategically, assess alternatives for short and long-term impacts and act decisively
- Knowledge of project planning and tracking tools
- Excellent analytical and problem-solving skills Strong presentation and written communication skills

**What can we offer you?**
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance. Professional development and leadership opportunities.

**Our commitment to you**
- Values-first culture
We lead with our Values every day and bring them to life together.
- Boundless opportunity
We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

**About Manulife and John Hancock**

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our of