Athlete Experience Manager

7 days ago

Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

Ability to thrive in a fast-paced high-pressure setting while juggling multiple tasks/relationships
- Prior experience in event management/production preferred
- Experienced in Customer Experience Satisfaction Management

**1. ESSENTIAL DUTIES AND RESPONSIBILITIES**
- Responsible for managing, and developing the Company portfolio of Athlete Development
- Programs to attract, retain, and develop athletes throughout our Endurance ecosystem.
- Create and develop programs and initiatives aimed at engaging/growing the number of firsttimers within the triathlon and running portfolio.
- Responsible for the National Athlete Development function including identification of the size and
potential of communities within each region (through market research), understanding the
athlete’s journey (measurement and KPI tracking), developing a core knowledge of the
Endurance culture in the country level, and working with the team to identify local partners to
broaden and deepen engagement.
- Be steadfast in analysing customer retention issues and acquisition opportunities to drive
engagement.
- Create and develop a loyalty program across our brands connected on our new digital
engagement platform to keep athletes within our ecosystem and grow the number of races per
racing athlete.
- Manage, develop, and adapt existing programs including Professional Athletes, VIP, KOL, YPO,
Showdown, etc
- Collaborate with multiple internal and external resources to drive engagement, program growth
and incremental registrations per racing athlete.
- Work closely with functional leads within the Company to ensure the operations of all registration
gateways.
- Drive programs within the marketing team and partner with Event Marketing,
- Manage Athlete data on CRM
- Build and manage Athlete Service
- Assist with Documentation of Athlete Development Activities

**2. REQUIREMENT**:
a. Traits
- Persistent, resilient and results oriented
- Creative problem-solver who works well within a team environment
- Ability to thrive in a fast-paced high-pressure setting while juggling multiple tasks/relationships
- Ability to work independently with focus, sound judgment and initiative
- Organized, detail-oriented and ability to prioritize
- Ability to win others over and create win-win outcomes
- Strong management skills across a diverse range events/activity

b. Experience/Requirements
- Bachelor’s degree in a related field (events management, hospitality, communications,
marketing, finance, behavioural science, sports management) or similarly striking life experience
required
- Experienced with a wide range of events, logístical issues related to events and producing new
solutions
- Prior experience in event management/production preferred
- Experience implementing health and safety procedures
- Familiarity with Microsoft Office suite of resources
- Willing to work evenings and weekends during events
- Manage staff training issues
- Excellent interpersonal skills with a proven ability to negotiate
- Data-driven decision-making skills
- Exceptional writing & communication skills

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