Front Desk Officer

**Hạn nộp**: 30/04/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ngũ Hành Sơn - Đà Nẵng
Giờ làm việc
Làm theo ca
Loại hình
Resort/ Khu Du lịch
Ngành nghề
Lữ hành/ Du lịch
Vị trí
Nhân viên
Cập nhật
25/04/2025 16:47
MÔ TẢ CÔNG VIỆC
**Job Summary**:
Provide our guests with a smooth check-in/checkout and pass on all information about the hotel services and information about the city and Vietnam.
**Duties and Responsibilities**:
Register guests and assigns rooms. Accommodates special requests whenever possible.
Assists in preregistration and blocking of rooms for reservations when necessary.
Thoroughly understand and adheres to proper credit, check
- cashing, and cash handling policies and procedures.
Have knowledge of hotel property, hotel staff and hotel services with hours of operation.
Handle guest check-in and checkout efficiently and in a friendly and professional manner.
Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices.
Knows the location and types of available rooms as well as the activities and services of the property.
Coordinates room status updates with the housekeeping department by notification housekeeping of all check outs, late checkouts, early check-ins, special requests, and day use rooms.
Possesses a working knowledge of the reservations department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures.
Maintains guest room key storage, and maintains and supervises access to safe deposit boxes.
Performing cashier related functions like posting charges to guest accounts, raising paid out's, currency exchange,
Follows procedures for issuing and closing safe deposit boxes used by guests.
Works closely with the housekeeping department in the keeping room status reports up to date and coordinates requests for maintenance and repair work.
Performs cashiering tasks like bill / invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
Uses proper mail, package, and message handling procedures Courier Mail Register
Reads and initials the pass-on log and bulletin board daily. Is aware of daily activities and meetings taking place in the hotel.
Reports any unusual occurrences or requests to the manager or assistant manager.
Understand that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts.
QUYỀN LỢI ĐƯỢC HƯỞNG
- Provision of uniforms and duty meals.
- Professional working environment.
- Entitlement to insurance as per labor law.
- In addition to the basic salary, entitlement to monthly service charges even during probationary period.
- 11 public holidays and 12 annual leave days per year.
- Tet and holiday bonuses.
- Attending employee events such as Employee Recognition Day, Mid-Autumn Festival, International Children's Day,...

YÊU CẦU CÔNG VIỆC
College or university degree in Tourism or related field
Proficient in English
Able to work night shifts
Agile, with good communication and problem-solving skills, and ready to work in shifts (including night shift)
Professional grooming and communication manner
YÊU CẦU HỒ SƠ