Front Desk Supervisor

**Hạn nộp**: 01/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Tây Hồ - Hà Nội
Giờ làm việc
Khác
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
02/12/2024 13:03
MÔ TẢ CÔNG VIỆC
**PRIMARY RESPONSIBILITIES**:
Ensure the staff’s knowledge of hotel features/service, hours of operation, room rates, special packages & promotions.
Ensure the smooth handling both FIT and group check-outs according to standard & procedures.
Maintain the staff punctually and document the attendance record.
Maintain all equipment in Front Desk and ensure all supplies are adequate for the operational.
Complete requisitions to replenish shortage of additional items needed to anticipate the high volume of business.
Prepare 2 weekly schedules in accordance with the level of business.
Ensure that staff report to work on time and as scheduled. Record any call or absent employees.
Routinely inspect grooming and attire of staff and rectify any deficiencies to the standard of the Dusit International.
Maintain healthy working environment and good relationship within department.
Pre-assign the room in the computer and follow through on designated requirements.
Ensure preparation for all expected guest arrival are accomplished, the packages & registration cards.
Handle guest complaints according to the instant pacification procedures, ensuring guest satisfaction.
Monitoring the room status, report to Housekeeping of unclean rooms and out of service rooms.
Check all discrepant rooms and resolve.
Review status of unfinished assignment and follow up action with oncoming supervisor.
Monitor cashiering procedures
Process adjustments, corrections, miscellaneous charges.
Foreign currency exchange
Post charges, split charges, transfer charges
Settle guest account
Balance cashier summary
Complete the remittance envelope
Ensure the telephone is answered within 3 nights with proper telephones antiquate.
Always maintain a high standard of personnel appearance & hygiene.
Monitoring the process of Express check-in/check-out, ensuring the correct procedures are carried out.
Handle requests for late check-outs according to established hotel procedures.
Ensure Group Check-in/outs are handled properly according to established hotel procedures.
Ensure that traces are resolves and documented.
Monitoring of house bank in Front Office and ensure that all banks are intact.
Monitoring safe deposit box procedures, the keys and check the record.
QUYỀN LỢI ĐƯỢC HƯỞNG
Uniform
Duty Meals
Insurance policy per current labor law.
Accident Insurance 24/7
Monthly service Charge
Annual Health Check
Participating job training, skill training by international hotel standards.
Hotel's Activities
Other benefits per Vietnam labor law.
YÊU CẦU CÔNG VIỆC
Minimum education of Bachelor degree in Hotel Management or relevant degree.
Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.
Familiar with yield management and cost controls
Have good English communication skills both in written and spoken
Pleasant personality with good communication and interpersonal skills
YÊU CẦU HỒ SƠ
Please send your CV in English