Long Biên

LONG BIÊN - FRONT OFFICE LEADER
**Hạn nộp**: 15/01/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Long Biên - Hà Nội
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
26/11/2024 11:42
MÔ TẢ CÔNG VIỆC
**Check-in and check-out procedures**: Greet guests, verify identification and credit card information, issue room keys, and provide information about the hotel and its amenities.
**Guest assistance and problem resolution**: Resolve customer inquiries and complaints in a timely and efficient manner, using a professional and courteous manner.
**Guest information and promotion**: Provide guests with information about hotel services and amenities, as well as current promotions and events.
**Front desk area maintenance**: Ensure that the front desk area, work areas, and equipment are clean and well-maintained.
**Guest requests and inquiries**: Respond to guest requests and inquiries in a timely and efficient manner, using a professional and courteous manner.
**Check-in and check-out records**: Maintain accurate records of guest check-ins and check-outs, and report any discrepancies to management.
**Guest complaints and concerns**: Report any guest complaints or concerns to management immediately.
**Staff scheduling**: Schedule and assign staff to ensure efficient operation of the front desk.
**Staff training**: Train new and existing staff on front desk procedures and policies.
**Creating a positive work environment**: Promote a positive and supportive work environment where employee feedback is valued.
**End-of-shift reports**: Review end-of-shift reports to ensure that all transactions are accurate and in compliance with hotel policies.
**Cash and credit card handling**: Ensure that all cash and credit card transactions are handled in accordance with hotel policies.
**Lead team in achieving review KPIs**: Work with the team to develop and implement strategies to improve guest satisfaction and reviews.
Ensure that all Guests are checked in & out according to the Framework given.
QUYỀN LỢI ĐƯỢC HƯỞNG
13th-month salary
**Annual leave**: 12 days
Competitive salary and bonus packages based on work results
Opportunity to build a capable and inspired workforce for new hospitality
Participating in social insurance, health insurance, and unemployment insurance according to state regulations
Evaluation based purely on capacity and rapid growth opportunities
YÊU CẦU CÔNG VIỆC
2 years of experience as a Guest Service Agent is required
Effective communication in both Vietnamese & English, 3rd language is a plus.
Team management, planning, and reporting skills
Experienced in leading and managing teams of 8-10 people
Good communication and guest handling skills
Hardworking, honest, careful, enthusiastic, and a good team supporter
Good negotiation and persuasion skills; adept at handling complaints
Proficient in computer skills
YÊU CẦU HỒ SƠ
CV