Senior Manager, Strategic and Performance Debt Collection

28 Feb 2025 **Senior Manager, Strategic and Performance Debt Collection (40001231)**: - Category: Unsecured Collection - Job Type: - Facility: Debt Collection **Job Purpose**: - Enhance efficiency in debt settlement activities, optimizing costs through managing the development and implementation of unsecured collection strategies - Enhance the ability to respond to the need regarding developing customers of the system through the construction of an easy-to-expand, scalable, highly professionalized "factory model" unsecured debt collection operation method with the support of developing a modern tool platform that meets international standards - Ensure the connection between debt collection performance indicators and assigned targets, motivate employees in the operation by managing construction, assigning KPI targets / evaluation methods, measuring operational efficiency for departments / each employee in the center - Improve staff working capacity through implementation of training and assessment of operational quality - Contribute to improving efficiency of credit activities by ensuring effective coordination and responses with the Debt Transferor. **Key Accountabilities (1)**: - PEOPLE MANAGEMENT - Attract, onboard and retain the right talents for a high - performing team - Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members - Manage team performance & provide feedback regularly (following the annual performance management cycle); - Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc. - Motivate and recognize team members’ contributions towards the team’s shared goals - Responsible for developing talents within the team - Act as a role model and promote corporate culture at sub - function level - Understand & communicate relevant HR offerings to team members. **Key Accountabilities (2)**: - Organizing, managing operation system - Prepare and deploy work plans according to management scope - Be responsible for the entire operation, operating results of the work in charge - Ensure that the operations of the department comply with policies, regulations, processes, and internal instructions... - Advise the Center Director / Head of the department in improving the work of the department in a more efficient approach. Professional responsibility: 1. Propose development/ modification of regulations, procedures, operating instructions, parameters (including but not limited to customer segmentation, selection of suitable processing channels, distribution of records, determination of setting the priority order,...) in the operation of unsecured debt recovery. - Be responsible for proposing / building / changing regulations, guiding the operation of unsecured debt collection for all operations, ensure the efficiency of debt collection activities at AMC and comply with the law. - Responsible for the development of parameters and principles in the operation of unsecured debt collection 3. Managing the Development of KPI / Target settings for departments in the unsecured debt collection center, including principles and methods of evaluating / measuring / recording the efficiency of debt collecting activities for each department / Operational staff - Be responsible for building the principle of allocating objectives, debt recovery work plans for departments in unsecured debt recovery. - Be responsible for building a method of assessing, measuring and recording the efficiency of debt collection for each division / employee operating in the unsecured debt collection center, ensuring full, fair and responsive reflection of the actual work results for each department / individual 4. Effectively manage debt collection handling activities of debt collection operators and outsourced partners: - Responsible for developing report templates, unifying principles of data acquisition, data calculation to meet operational and management needs. - Control the collection of reports on debt collection performance of operating divisions to evaluate, analyze, report and propose remedial plans (if any). 5. Managing the feedback interaction in collection of unsecured debts between AMC and all parts of the bank in order to enhance and improve the debt management system: - Manage the coordination with processing units to ensure accurate and timely information processing, give suggestions and solutions to the case handled by the department in charge. - Control the organization of exchange meetings, confirmation on the content of interactions / feedback, propose solutions to improve the quality of information and data exchange or to resolve requests and complaints from customers better 6. Develop evaluation criteria, conduct assessment and propose the selection of outsourced partners to competent authorities. 7. Manage the efficiency of debt collection activities by debt collection partners, make sure that