Senior Officer

23 hours ago

Thành phố Hồ Chí Minh, Vietnam Indovina Bank Full time

**Job description**:
1. Perform professional tasks

1.1. Card Operations

- Prepare reports, conduct investigations, reconcile card transactions and handle customer dispute requests.

- Perform reconciliation, payment, settlement, and dispute handling for all types of card transactions, including domestic transactions, Napas switching transactions, international card transactions with Visa and acquiring transactions with other banks.

- Deploy internal accounting and invoice issuance related to card operations.

- Troubleshoot and resolve incidents related to card systems.

- Carry out card issuance processes, ensuring data accuracy and compliance with SLA requirements.

- Monitor and manage blank card inventory to meet IVB’s issuance needs.

- Handle discrepancies during ATM cash replenishment at Business Units and reconcile balances of internal accounts under the department’s management.

- Conduct UAT (User Acceptance Testing) for card system functions prior to deployment.

1.2. Digital Banking Operations

- Report, conduct investigations, reconcile digital banking transactions and handle customer dispute requests.

- Reconcile services related to Digital Banking with IVB’s partners.

- Issue invoices for transactions related to digital banking operations.

- Participate in drafting and providing input for URD (User Requirement Documents) during the implementation or upgrade of Digital Banking products, processes, and regulations, as well as related services and utilities.

1.3. Other Operations

- Propose improvements for card and digital banking operation processes, including automation of operational steps.

- Handle official correspondence from authorities regarding card and digital banking services data.

2. Other tasks

- Periodically/ ad-hoc report on work as required.

- Perform other tasks as assigned by Leaders of Department/ Board of Division Directors/ Competent authority levels.

**Job requirements**:
1. Knowledge, professional experience

- Bachelor’s degree upwards in major: Economics, Finance, Banking or relevant fields.

- Legal knowledge related to banking, card operations, and digital banking.

- Working experience: Priority experience in credit institutions.

2. Skills

- Effective communication skills.

- Basic problem solving and decision-making skills.

- Analytical and statistical skills.

- Presentation and delivery skills.

- Teamwork skills.

3. Other requirement

- English: TOEIC 500 upwards or equivalent.

- Match with the regulatory criteria for prevention of money laundering, terrorist financing, and financing of proliferation of weapons of mass destruction.

- **Contact Information**:
**Ms. Thanh - Recruitment Team**

Human Resources Management & Development Department

97A Nguyen Van Troi, Phu Nhuan Ward, HCMC

Tel: (84-028) 3942 1042 - Ext. 5599

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