Warranty & Customer Support Executive

6 days ago


Thành phố Hồ Chí Minh, Vietnam Lixibox Full time

Salary: Thương lượng

Location: LXB Company - Office

Team: Buyer

Application deadline: 09/12 — 31/01/2026

**Working Location**: 16th, 34 Road, Tran Nao Street, An Khanh Ward, Thu Duc City, HCMC.
**Department**:Sales & Operations Planning
**Line report**:Category Lead

**Lixibox** is a full-stack one-stop omni-channel solution for luxury affordable beauty brands, funded by well known Silicon Valley investors. The company focuses on optimizing operations by leveraging in-house agency and technology solutions to bring effective brand launching for end consumers.

**I. RESPONSIBILITIES**:
**1. Customer Support & Service Handling**:

- Provide guidance on warranty procedures, device usage, and related services.

**2. Inquiry Resolution & Complaint Handling**:

- Listen to customer issues, provide accurate consultation, and resolve complaints promptly and professionally.

**3. Warranty Case Management & System Updates**:

- Update customer information, device details, and service history in the CRM system.

- Monitor warranty progress and proactively inform customers of service outcomes.

**4. Post-Service Customer Care & Quality Feedback**:

- Follow up with customers to ensure devices operate properly after service.

- Record customer feedback and report improvement areas to enhance service quality.

**5. Cross-Functional Support**:

- Assist with other customer service or after-sales activities as required by management.

**II. REQUIREMENTS**:
**Qualifications**:

- Diploma, Associate, or Bachelor’s degree in Business Administration, Communications, Electronics, or related fields.

**Experience**:

- Experience in Customer Service, Service Centers, or After-Sales/Warranty support (preferred).

**Skills & Competencies**:

- Strong communication, problem-solving, and complaint-handling skills.
- High level of integrity, patience, proactiveness, and customer-centric mindset.

**III. RECRUITMENT PROCESS**: (3 rounds)

CV Application 1. Online Screening with HR 2. In-house Interview with Line Manager

**IV. BENEFITS**:

- Highly competitive packages;
- Company Annual Performance Bonus;
- PVI Healthcare Insurance;
- 12 annual leave per year;
- Annual Salary Review;
- Social Insurance (prescribed by state);
- Lunch and snack sponsored by Company;
- Parking - Monthly parking is covered by Company;
- Other benefits: Company Activities, sport clubs at office, gift voucher
- Employee Discount Code (Up to 50%);



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