Country Manager

**WHAT WE OFFER**
- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided

**Position Overview**

**WHAT WOULD YOU DO?**
**Operational Leadership**
- Manage and lead all aspects of Payreto’s operations in Vietnam. Payreto’s operation in Vietnam is an extension of the Global Operations Headquarters, where best practices have already been developed.
- Ensure continuous improvement in service delivery, quality, and client satisfaction across all supported ventures.
- Ensure operational resiliency and stability.
- Maintain oversight of location budgets, expenditures, and cost forecasting in close coordination with the Finance Department in Makati.
- Strategically oversee infrastructure needs and procurement of necessary technologies and vendor services.

**People Management & Development**
- Hire, develop, and retain high-performing talent appropriate to each venture’s needs.
- Conduct regular 1:1s, coaching, and quarterly objective reviews.
- Foster an inclusive, collaborative workplace culture that encourages learning, pride, and belonging.
- Actively resolve internal conflicts with empathy and fairness, promoting team harmony.
- Suggest creative hiring processes to find the best talent for Payreto in Vietnam.
- Provide valuable insights into the Vietnamese workforce.
- Develop Vietnam operations members to be future leaders within Payreto.
- Stakeholder Management and Engagement (Internal and External)
- Find win-win solutions in handling internal/external client complaints and escalations in a timely manner.
- Collaborate with internal stakeholders to implement necessary adjustments in the behavior and performance of Vietnam operations.
- Maintain a good to high NPS (net promoter score) from all the clients supported by Vietnam Operations.
- Regularly communicate with internal stakeholders to better understand current and future needs that may generate additional revenue for Payreto.

**Strategic Contribution**
- Implement and support Payreto’s non-compete strategy with financial service providers.
- Develop and optimize systems, routines, and workflows aligned with strategic goals.
- Ensure that the Vietnam location contributes to the overall business profitability and scalability.
- Contribute to the OKR (Objective Key Results) of Payreto.

**Product & Process Expertise**
- Be the go-to local expert on Payreto’s services, tools, client workflows, and market needs.
- Assist ventures with client documentation, process improvement, market research, and identifying industry best practices.
- Maintain a high level of detail orientation in task execution to ensure accurate, high-quality outcomes.

**WHAT SHOULD YOU HAVE?**
**Professional Background**
- Minimum of 5 years’ experience in back-office operations within or supporting financial institutions or financial service providers.
- Proven track record of leading multiple operational teams in complex, detail-oriented environments.
- Experience in an AML Compliance role, either as an individual contributor or in a leadership role, is a plus.

**Educational Background**
- Bachelor’s degree in Finance, Accounting, Economics, Engineering, Software Development, or Data Science - fields requiring structured, analytical thinking and attention to detail.

**Soft Skills & Personal Attributes**
- Strong in English Communication, both written and spoken. International work or study experience is a strong plus.
- High in Cognitive/Comprehension Skills - must be able to understand complex concepts.
- Flexible and globally minded; able to adapt to international standards and work with global clients.
- Strong desire to lead with transparency and collaboration in an agile, high-performance culture.
- Embodies a “missionary manager” mindset - focused on purpose, ownership, and long-term value creation rather than short-term gain.
- Demonstrates high emotional intelligence, curiosity, and openness to personal growth in both hard and soft skills.
- Committed to learning and coaching others, creating a feedback-driven work environment.

**Company Values**
- Surprise Yourself: Embrace curiosity, question assumptions, and keep learning every day.
- Stand Together: Support your team, maximize collaboration, and go all-in for clients.
- Safe & Sound: Act with integrity, remain grounded, and foster mutual respect and trust.

**Strategic Mindset**
- Understand the nuances of operating as a KPO service provider for financial service providers.
- Deliver expert-level client support to enable our clients to focus on their core business operations.
- Maintain expert-level knowledge in compliance, operational workflows, and service excellence.

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