Assistant Director of Restaurants

**Additional Information**
**Job Number**25024560
**Job Category**Food and Beverage & Culinary
**Location**JW Marriott Phu Quoc Emerald Bay Resort & Spa, Eco-Tourism at Khem Beach, An Thoi Ward, Phu Quoc City, Kien Giang, Viet Nam
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**JOB SUMMARY**

Assists in the management of all restaurant operations and staff on a daily basis. Areas of responsibility include Restaurants/Bars and Room Service. Supports the department head and assists in directing and working with the food and beverage/culinary management team and employees to successfully execute all restaurant operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the food and beverage, culinary, event management, or related professional area.

OR
- 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, event management, or related professional area.

**CORE WORK ACTIVITIES**

**Assisting in the Management of Day-to-Day Operations**
- Estimate food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased or requisitioned.
- Facilitates pre-meal briefings with the Chef and Restaurant Managers to educate restaurant staff on menu items including ingredients, preparation methods and unique tastes.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Order and purchase equipment and supplies.
- Assists in overseeing the booking and manages service of restaurant parties, special events and room service hospitality suites.

**Assisting in Leading Food and Beverage Team**
- Helps establish challenging, realistic and obtainable goals to guide operation and performance.
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and works with leadership to coach, mentor, or otherwise help others to improve their knowledge or skills.
- Acts as a guest service role model for the restaurants, sets a good example of excellent customer service, and creates a positive atmosphere for guest relations.
- Helps drive compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
- Reviews all applicable liquor laws with staff.
- Helps establish guidelines for customer service so employees understand expectations and parameters.
- Strives to improve service performance.

**Providing Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Empowers employees to provide excellent customer service.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Interacts with guests to obtain feedback on product quality and service levels.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Responds effectively to guest problems and handles complaints.
- Reviews guest satisfaction feedback with employees to develop appropriate corrective action.

**Managing and Conducting Human Resource Activities**
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Works with department leader to set clear expectations and objectives and communicates them to subordinates; subordinates are also open to raise questions and/or concerns.
- Administers the performance appraisal process for direct reports.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Treats employees fairly and equitably.
- Administers property policies fairly and consistently.
- Interviews and hires employees with the appropriate skills to meet the business needs of the operation.
- Observes service behaviors of employees and provides feedback to individuals and or managers.

**Additional Responsibilities**
- Informs and/or update the executives, the peers and the subordinates on relevant information in a timely manner.
- Analyzes informa