Assistant Guest Relations Manager

**Company Description**
Step into paradise at the 5-star **Mövenpick Resort Waverly Phu Quoc** - the fun-filled destination for lifestyle escapes. Whether you are looking for a family adventure, a romantic getaway or a group incentive trip, you will find everything you need right here at our family-friendly resort in Phu Quoc.

All 305 rooms have been designed in a contemporary style using a subtle blend of soft, refreshing tones and an element of natural touches. The private balcony overlooking to the ocean is where you enjoy the spectacular sunset.

Our culinary team invites you to embark on a culinary journey by exploring the restaurants, bars offering our signature dishes, innovative cocktails and “**Chocolate Hour**“. Immerse in the pool, have the ultimate fun with **Foam Party** or unwind with a massage and simply enjoy the tranquil surroundings. We can guarantee that you will have a memorable island experience when staying with us.

**Mövenpick Villas & Residences** Phu Quoc are located within the Mövenpick Resort Waverly Phu Quoc and guests can enjoy the facilities throughout the complex. Our 79 villas with private pool & 329 spacious residence apartments, fridge & private balcony are the place for people who enjoy their holiday in style

At Mövenpick Resort Waverly Phu Quoc, we make moments.

An Assistant Guest Relations Manager typically supervises guest relation team, ensures guest satisfaction, and assists in resolving issues, while maintaining a positive hotel image and promoting effective communication. They handle guest check-ins, provide information, and address complaints, while also assisting with special needs and requests. This role often involves leading the guest relations team, conducting briefings, and ensuring daily operations run smoothly.

Here's a more detailed breakdown of common responsibilities:
**Supervising and Leading**:
Oversees guest service agents, providing guidance, training, and performance feedback.

**Guest Satisfaction**:
Ensures positive guest experiences by addressing inquiries, resolving complaints, and anticipating needs.

**Communication**:
Maintains open communication between departments, ensuring smooth operations and efficient service delivery.

Problem Solving:
Handles guest issues, complaints, and emergency situations, striving for positive resolutions.

**Qualifications**
- Minimum 2 years of experience in a similar capacity
- Excellent reading, writing and oral proficiency in English language
- Exceptional Customer Service: Strong interpersonal skills and a commitment to exceeding guest expectations.
- Problem-Solving: Ability to think critically and resolve issues effectively.
- Communication Skills: Excellent verbal and written communication skills.
- Supervisory Experience: Experience in leading and motivating a team.
- Knowledge of Hotel Operations: Understanding of front desk procedures and guest service standards.
- Organization and Time Management: Ability to manage multiple tasks and prioritize effectively.
- Empathy and Patience: Ability to understand and respond to guest needs with sensitivity.
- Proficiency in Guest Relations Software: May be required to use specific software for managing guest interactions and data.

**Additional Information**
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world
- Ability to contribute to the community and make a difference through our Corporate Social
- Responsibility and Environmental, Social, and Governance (ESG) activities.