Front Office Supervisor/ Giám Sát Lễ Tân

**Hạn nộp**: 31/07/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Huyện Cam Lâm - Khánh Hòa
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
20/06/2025 11:57
MÔ TẢ CÔNG VIỆC
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
Set up accurate accounts for each guest according to their requirements.
Enter Marriott Rewards information.
Ensure rates match market codes, document exceptions.
Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency lists.
Complete cashier and closing reports.
Supply guests with directions and property information.
Accommodate guest requests, contacting appropriate staff if necessary.
Follow up to ensure requests have been met.
Process all payment types, vouchers, paid-outs, and charges.
Balance and drop receipts.
Count and secure bank at beginning and end of shift.
Obtain manual authorizations and follow all Accounting procedures.
Notify Loss Prevention/Security of any guest reports of theft.
Assist management in training, evaluating, counseling, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
Develop/maintain positive working relationships; support team to reach common goals; listen and respond appropriately to employee concerns.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure personal appearance is clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge guests; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
Ensure adherence to quality standards.
Enter and locate information using computers/POS systems.
Perform other reasonable job duties as requested by Supervisors.
QUYỀN LỢI ĐƯỢC HƯỞNG
1.5 days off per week | 1.5 ngày nghỉ mỗi tuần
Uniforms and duty meals are provided | Được cung cấp đồng phục & bữa ăn ca
Full salary & insurance contribution during probation (following labor law) | Được hưởng nguyên lương & tham gia bảo hiểm trong suốt thời gian thử việc (theo luật lao động)
Service charge allowance during pre-opening period | Trợ cấp phí phục vụ trong giai đoạn tiền khai trương
Accommodation is provided for non-local associates | Hỗ trợ nhà ở cho nhân viên ở xa
Training and learning in Marriott International | Học hỏi và đào tạo chuyên môn tại Tập đoàn Marriott International
Opportunity to grow career at the most luxurious 5-star hotel group in the world | Cơ hội phát triển nghề nghiệp tại tập đoàn khách sạn lớn nhất thế giới
YÊU CẦU CÔNG VIỆC
High school diploma or GED
Relevant experience in the same position at 5-star international hotel chain
Good command of English
Second foreign language is a plus
YÊU CẦU HỒ SƠ
For further information, please contact Human Resources Department: 0931 288 181 (Ms. Hana)