Reservation Manager

1 week ago

Bắc Ninh, Vietnam Marriott Bac Ninh Hotel Full time

**Hạn nộp**: 31/03/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Bắc Ninh - Bắc Ninh
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
05/03/2025 22:24
MÔ TẢ CÔNG VIỆC
Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Agent. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.
Understanding Markets & Maximizing Revenue
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

Conducting Daily Reservations Sales Activities
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.

QUYỀN LỢI ĐƯỢC HƯỞNG
Competitive salary & Service charge
12 annual leave days per year
05 working days per week - 2 days off per week
To be entitled to the prescribed insurance
Training and career development by MARRIOTT INTERNATIONAL.
Employee discount rates for Room and F&B at Marriott Hotel.
YÊU CẦU CÔNG VIỆC
At least one to two years experience at the same position.
Be able to relocate to Bac Ninh city.
YÊU CẦU HỒ SƠ

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