Infrastructure Support Administrator

1 week ago

Hanoi, Vietnam Công ty TNHH Pentalog Việt Nam Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)
Responsible for monitoring the performance of devices, troubleshooting problems and responding to operational issues including, networking, systems configuration, systems patching, system backups, Microsoft 365 support etc.

1.Network Operation Centre (NOC) - monitor and resolve issues
- Diagnosing and troubleshooting network errors;
- Tracking and documenting network issues and compiling incident reports;
- Overseeing the safe installation of hardware systems;
- Serve as a NOC expert associated with content, processes, and procedures associated with Infrastructure systems.

2. Level 2 Support
- Using KB, SOP, and basic troubleshooting to research and diagnose issues prior to passing to L3;
- Participate in 24/7 on-call rotation and be available for after-hours support as needed.

3. Server Patching - primarily weekends
- Identifying and fixing flaws in the software, releasing fixed packages, and verifying installation;
- Ensuring compliance and security updates.

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Work in Agile teams, enjoy good teamwork, and work in a professional working environment;
- Possibility to develop your career within an international company;
- We are a global company, with many offices and projects all over the world (opportunity to travel to other countries where there are Pentalog offices);
- We provide a professional roadmap, support, and onboard training;
- Free technical learning courses, foreign language courses (English, French);
- Enjoy interesting activities: Coding challenges, PentaBAR, Hackathon etc.;
- 100% of the salaryis paid during the probation period;
- Attractive salary;
- Social insurance payment is based on the full salary to keep your full benefits;
- A premium healthcare package (PVI 24/7 health insurance package + an annual health check-up);
- Flexible working hours, no fingerprint timekeeping;
- Working days: 5 days/week: from Monday to Friday (we don't encourage working overtime, as we value our colleague’s personal time);
- Paid annual leave: 26 days (11 holidays +15 vacation days);
- Company equipment: devices and subscriptions used for work (Laptop, Case, Smartphone etc.);
- Enjoy bonding activities like team building, summer holiday, Christmas party, Happy hour etc.

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Must have:

- Minimum of 2 years of experience as an Infrastructure Operations Engineer or similar roles;
- Foundational understanding of networking, including HP/Aruba with Palo Alto-SD-WAN at layers 1 and 2 and CCNA level;
- Experience in performing network maintenance, system upgrades, patches, security configurations, and equipment monitoring using SolarWinds or native cloud tools and problem diagnostics;
- Solid experience with Oracle, Ubuntu;
- Hands-on experience with Database Oracle, DB2, MS SQL Server, and MySQL;
- Strong experience withWindows Server, Linux;
- Experience with public cloud (Oracle, AWS, Azure, Alibaba Cloud);
- Experience with server patching and level 2 support for large infrastructure;
- Good written and verbal communication skills in English.

Nice to have:

- Understanding/Knowledge of global security frameworks and standards like CGMP, HIPAA, CIS, NIST, FIPS
- Knowledge of service management frameworks such as ITIL utilizing ServiceNow
- Experience in Systems Infrastructure management and monitoring for Global Healthcare Manufacturing Enterprise

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: CNTT - Phần Cứng,Hành chính Văn phòng,Hành Chính/Văn Phòng,Quản Trị Hệ Thống

Trung cấp - Nghề
Không yêu cầu

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