Senior Product Owner

19 Sep 2024**Senior Product Owner - Loyalty**:

- Category: Digital Office- Job Type:
- Facility: Change and Transformation**Job Purpose**:
The job holder is responsible for maximizing the value of the product and work of the product development team by serving as the voice of the customer. The job holder has responsibilities across product management (solution design, solution development, testing, marketing, evaluation and refinements), business analysis and user experience to deliver on the customer value proposition within the business. The job holder owns the product vision and roadmap of deliverables with accompanying profit and loss accountability.

**Key Accountabilities (1)**:

- Product Development and Delivery Roadmap
- Define the product vision and identify growth opportunities to deliver on the customer value proposition.
- Draw conclusions from customer insights to develop innovative product feature requirements and enhancements.
- Take charge of defining solution epics, user stories and specific business acceptance criteria with cross-functional development team.
- Collaborate with designers for best in class front-end user journeys, wire-frames and overall user experience.
- Solve product-related problems and complete trade-off analysis to stay on track with committed deliverables.
- Oversee tasks related to product launches and co-create high impact marketing plans for go-to-market implementation.
- Analyze new technology opportunities and other new market trends.
- Drive end-to-end implementation of business requirements, add security and business contingency requirements in collaboration with security experts.
- Take accountability for business efficiency, profit and loss for the product/solution offerings.

**Key Accountabilities (2)**:

- Project Management (Agile/Waterfall)
- Adopt and embrace Agile/Scrum practices during the product development process/life cycle.
- Lead the Agile/Scrum product development teams, set, prioritize and evaluate product features backlog.
- Provide vision and direction to the development team and stakeholders throughout the project and create requirements.
- Lead product planning release plans and set the expectation for the delivery of new functionalities.
- Strengthen the Agile working rhythm (daily stand-ups, iteration, sprint reviews and retrospectives)
- Resolve people problems and project roadblocks, conduct post mortem and root cause analysis to improve Agile/Scrum practices for maximum productivity.
- Strengthen understanding of Agile practices and Lean Startup.

Stakeholder Management
- Represent the product development team with stakeholders and customers / users, as required.
- Collaborate with stakeholders during the visioning and concept development of a product.
- Drive alignment between product management and senior management teams to create a product that fits the company portfolio.
- Bridge gap beween stakeholders and delivery team with support of a scrum master.

**Key Accountabilities (3)**:

- PEOPLE MANAGEMENT
- Attract, onboard and retain the right talents for a high
- performing team
- Communicate team and individual KRAs/ KPIs, goals, action plan, expectations and results to team members
- Manage team performance & provide feedback regularly (following the annual performance management cycle);
- Enable team member’s professional and personal development through capability assessment, training, coaching & feedback, etc.
- Motivate and recognize team members’ contributions towards the team’s shared goals
- Responsible for developing talents within the team
- Act as a role model and promote corporate culture at sub
- function level
- Understand & communicate relevant HR offerings to team members.

**Key Relationships - Direct Manager**:
Business Tribe Lead / Director / Senior Director / Head of Function

**Key Relationships - Direct Reports**:
Assigned team members

**Key Relationships - Internal Stakeholders**:
Functional teams within and across divisions / projects

**Key Relationships - External Stakeholders**:
Partners providing professional services

**Success Profile - Qualification and Experiences**:

- A Bachelor's degree or higher in Finance, Banking, Economics, Computing, Information Technology, Business Management or relevant disciplines
- Professional certification in Agile/Scrum or PMI-ACP is preferred
- At least 8 years of relevant banking experience or financial services consulting with 4 years of managerial experience
- Business English standard proficiency as required for the role
- Understanding of digital banking industry and recent financial innovations
- Experienced in business analysis and implementation of retail banking/corporate banking/lending/payments digital solutions
- Experienced with defining minimum marketable features and minimum viable products to define product roadmap
- Working knowledge of JIRA and CONFLUENCE
- Experienced leading large scale projects within an agile setup is preferred