Senior Product Owner

24 Jun 2025

**Senior Product Owner (40000667)**:

- Category: Retail Banking Group
- Job Type:

- Facility: Retail Banking

**Job Purpose**:

- The job holder will gather customer insights, develop product requirements and manage the end to end delivery of tasks through agile project management.
- The job holder is responsible for maximizing value produced by the team, ensuring collaboration with stakeholders and supporting the Business Tribe Lead to deliver the customer journey roadmap.
- Responsible for designing and building solutions to meet customer needs according to the customer journey from the beginning to the end, ensuring the positioning values in line with selected CVP.

**Key Accountabilities (1)**:

- A. Agile Product Development and Responsible for designing solutions according to customers' journey.
- Participate in product planning and iteration sessions with tribe members to draw up overall product specifications.
- Gather and analyze customer insights to develop new product feature requirements and enhancement plans.
- Draw up the solution delivery procedures to the customer, administer the solution delivery plan to the customer according to the designed process.
- Develop product requirements and manage end to end product delivery including customer portrait identification và pain-point journey; Solution design; Solution Development; Testing; Launching; Experience Evaluation... and Solution Adjustment.
- Run daily scrums, manage product backlog, develop requirement documentation, manage support tickets and unblock barriers to progress for 1-2 squads.
- Facilitate daily stand ups, iteration planning, sprint reviews and drive sprints together with Scrum Master.
- Lead team efforts in continuous improvement, define and implement improvement stories to increase the velocity and quality of programs.
- Coordinate and manage task execution, removing task impediments to allows squads to fully focus on product delivery.
- Responsible for PnL và business efficiency of solution group assigned in each period..

**Key Accountabilities (2)**:

- B. Product Marketing
- Manage specific tasks related to product launches (roll out to user groups, locations, etc).
- Identify high impact marketing interventions and lead their implementation.
- Work with team leads to resolve people problems and project roadblocks, conduct post mortem and root cause analysis to help squads continuously improve their practices to ensure maximum productivity.

**Key Accountabilities (3)**:
**Key Relationships - Direct Manager**:
Senior Manager, Solution Development

**Key Relationships - Direct Reports**:
**Key Relationships - Internal Stakeholders**:
Teams within the Transformation Office and relevant departments in the Bank.

**Key Relationships - External Stakeholders**:
Customers, partners providing professional services

**Success Profile - Qualification and Experiences**:

- Bachelor's degree in a technical or business management discipline

10 years of relevant experience in project management in a financial institution, with 3 years of experience in leading sprints
English proficiency requirements are pursuant to Techcombank's policy.
- Experience working with architecture teams to access and size story
- Experience in planning and launching of product go-to-market strategy
- Understands Agile principles, practices and Scrum methodologies.
- Strong understanding on fundamentals of iterative and incremental development
- At least 2 years of experience in managing communications with senior leadership team in an organization