Welcomer Supervisor

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Pullman Saigon Centre Full time

**Hạn nộp**: 27/02/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Làm theo ca
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Tiền sảnh
Vị trí
Trưởng ca/ Giám sát
Cập nhật
22/01/2025 10:39
MÔ TẢ CÔNG VIỆC
- Welcomer Supervisor reports directly to the Guest Experience Manager. She supervises the Welcomer Team
- She has the direct responsibility to ensure the full comfort of the guests during their stay
- Welcomer Supervisor ensures special treatment to VIPs and Gold & Platinum Le Club Members
- She must lead the Welcomer Team and be proactive in developing the section to an even higher level of service
- Her main responsibility is to ensure that a warm welcome (& farewell) are provided for all the guests arriving at the hotel, and that they are escorted from the main door to the Front Desk and then to their room
- Welcomer Supervisor ensures that all guests are provided with welcome drinks, escorted to their rooms and introduced to hotel and room facilities
- All repeating guests (3d, 5th, 10th, 20th, 50th,stay) are welcome by name at the entrance and escorted to the Front Desk, the Executive Lounge or straight to their room for check-in
- She will ensure the neatness and cleanliness of the lobby area at all times
- She is proactive in assisting the guests in the lobby as needed as long as she can handle the request directly. She will escort the guest to the counter concerned and ensure that the guest is satisfied with the service provided
- She will be looking after special Guest Treatments such as Repeating Guests, honeymooners, anniversary guest’s birthdays, A Club card holdersas per procedure established
- Welcomer Supervisor are the issuers of the loyalty cards to the guests (Le Club Guest Card & Accor Advantage Plus)

QUYỀN LỢI ĐƯỢC HƯỞNG
- Professional working environment
- Attractive benefits that will be discuss directly during the interview

YÊU CẦU CÔNG VIỆC
- BA degree in Hospitality Management
- Strong team player, Extremely organized
- Strong communication and inter-personal skills
- Good command of spoken and written English
- Good problem solving, analytical, communications, interpersonal skills are a must
- Minimum 01 years’ experience is essential
- Knowledge of the hotel environment
- Fluent in Vietnamese, English and a 3rd language is a plus

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