Hotel Cleanliness Supervisor

**Additional Information**
**Job Number**25193401
**Job Category**Housekeeping & Laundry
**Location**Sheraton Saigon Grand Opera Hotel, 88 Dong Khoi, Ho Chi Minh City, Ho Chi Minh, Viet Nam
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

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The Hotel Cleanliness Supervisor is responsible for overseeing and supervising the cleanliness and maintenance of guest rooms, public areas, and Heart of the House, ensuring the highest standards of hygiene and brand standards are consistently met. The role requires a variety of skills to ensure smooth and coordinated housekeeping of guest rooms, public areas, Heart of the House, and Laundry operations to drive efficiencies.

For hotels with an on-site laundry facility, whether in-house or outsourced, the Hotel Cleanliness Supervisor will oversee its operations as required to ensure smooth coordination between laundry requirements in multiple areas of the hotel. Additionally, they oversee the rotation and management of Hotel Cleanliness Experts to ensure adequate coverage in Guest Rooms and Public Areas requiring heightened attention and adjustments. They also ensure that Hotel Cleanliness Experts consistently implement and uphold standardized policies and procedures to maintain consistent performance.

**CANDIDATE PROFILE**

Interpersonal Skills
- Customer Service Orientation
- Teamwork
- Diversity relations

Personal Attributes
- Safety Orientation
- Presentation
- Dependability
- Integrity
- Positive demeanor

Education: Higher education, diploma or equivalent

Supervisory Experience: No supervisory experience is required

**CORE WORK ACTIVITIES**

Guest Relations
- Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Assist other employees to ensure proper coverage and prompt guest service.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust.

Housekeeping Protocol
- Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or housekeeping office directly for urgent repairs and preventative maintenance issues.
- Respond promptly to requests from guests, Front Desk, or At Your Service requests.
- Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards.
- Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed.
- Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk.
- Conduct room cleaning according to Clean Matters specifics and guidelines
- Ensure to adhere to cleaning protocol of the hotel as per training and LSOP.
- Comply with quality assurance expectations and standards.
- Return cart to designated area at the end of shift and replenish all items required.
- Always maintain highest level of cleanliness of guest room corridor as well as Heart of House pantries Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room.
- Fold cleaned linen into designated size, either by hand or using folding machine.
- Post caution signs (e.g., wet floor signs) to limit traffic when necessary.
- Perform other reasonable duties as requested.

Guest Rooms, Villas, and Suites
- Check that all appliances are present in the room and in working order (e.g., hair dryer, TV, remote, microwave).
- Clean bathrooms, including bathtub/hot tub/shower, toilet, floor, sink, and mirror.
- Dust, polish, and remove marks from walls and furnishings (e.g., appliances, furniture, ice bucket, honor bar, baseboards, ledges, entrance door).
- Enter guest rooms following procedures for gaining access, such as knocking three times, saying “Housekeeping,” and ensuring vacancy before entering.
- Limit access to guest rooms while cleaning by following departmental procedures.
- Remove trash, dirty linen, and room service items from room and balcony/patio.
- Replace dirty linens (e.g., sheets, pillowcases) and terry (e.g., towels, bathrobes) with clean items, following correct bed making and folding standards.
- Refill Honor Bar and record usage as per hotel specific LSOP. Remove used IRD trays from the guest rooms to the HOH pantry.
- Replace guest amenities and supplies in rooms, such as toiletries, glasses, mugs, linens, towels, tissues, coffee, printed materials, and laundry bags according to standards.
- Conduct special periodic cleaning task as assigned by HSK supervisor. Report missing hotel/resort property and damages to room to manager/supervisor.
- Ensure guestroom, public areas/bathrooms, restaura