Officer, Counsellor and Support Services

**Job Description**:
**BRITISH UNIVERSITY VIETNAM**(BUV)**

British University Vietnam (BUV) is the first and only international university in Vietnam to directly award British degrees from the prestigious University of London and other UK universities. BUV is rated a 5 Star university of excellence by the world recognised QS accreditor and is also recognised with a University-wide accreditation from the UK’s Quality Assurance Agency (QAA).

BUV has three main brand drivers:

- Offering accredited British and international higher education and training in Vietnam.
- Providing 5-star university campuses, learning spaces, and services.
- Including a Personal and Social Growth (PSG) Program that prepares students for the future of life and work.

Established in 2009, BUV provides teaching for both undergraduate and postgraduate programmes. Employability rates for students are exceptionally high with 100% of graduates from BUV either employed or continuing higher education within 3 months after graduation.

Students study at BUV’s award winning campus in the Ecopark township near Hanoi. With its state-of-the-art teaching and learning facilities and an iconic design, BUV is recognised as one of the best educational environments in Southeast Asia.

**POSITION PURPOSE**

This role is responsible for counseling students and parents on various mobility program opportunities, advising them on necessary paperwork, and maintaining accurate records of inquiries;
This role also involves providing administrative supports to ensure the smooth and efficient operation of the International Office’s partnership, mobility, and support services functions

**AREAS OF RESPONSIBILITY**
- Be responsible for developing, maintaining and providing comprehensive counselling/guidance to prospective mobility students and parents (including academic/ non-academic mobility, transfer, progression programmes, other mobility related opportunities offered to BUV students, alumni and inbound mobility students) to ensure seamless experience in their registration/admission process with BUV/BUV’s Partner;
- Proactively update consultation scripts and information resources on BUV’s mobility and international opportunities to ensure easy access for prospective stakeholders: students, parents, partners, internal departments;
- Assist in consolidating and updating news related to IO’s Partnerships and Mobility activities for promotional or consultation purposes (including managing the Department’s social media pages, web-page, internal information channels..);
- Provide administrative support to ensure smooth and efficient operations of the International Office’s partnerships, mobility programmes and support services functions;
- Conduct research or prepare reports as assigned by LM or the IOM;
- Provide support in international engagement activities & projects as assigned by the LM or the IOM.

**POSITION SPECIFICATIONS**

**COMPETENCIES**_(knowledge, skills, and abilities)_**
- Essential _
- Bachelor degree in Business Administration, International Relations, Communications, Education Management, Marketing or other related fields;
- Negotiation skill is essential;
- Excellent English and Vietnamese verbal and written communication skill and listening skill;
- Experience in administration and customer service management from a multi-national organization;
- Good (at least be familiar) with Microsoft 365 (and its Applications);
- Soft-skills: Public speaking/ presentation skills/ Problem solving
- Research and business analytical experience;
- Strategic thinking
- Desirable _
- Master degree;
- Foreign Language(s): Korean /French/Japanese/Chinese.. if any
- Previous experience in mentorship/student event management/social media management
- Experience in international cooperation division of H.E Institutions

**COMPETENCIES**_(behavioural)_**
- Essential_
- Effective Communication
- Customer & service orientation
- Planning & organising
- Problem solving & decision making
- Teamwork & Collaboration
- Creative thinking & innovation
- Results Orientation
- Details Orientation
- Desirable_
- Relationship building & networking
- Job Title
- Officer, Counsellor and Support Services
- Post on
- Reports To
- Experience

**BENEFITS**:

- 20 days annual leave, plus Xmas closure, public holidays and 5 days paid sick leave;
- Healthcare plan (Private accident, medical, and dental insurance, including annual health checks);
- Education support for staff, spouse and children;
- Transportation support;
- Business travel insurance;
- Various staff events throughout the year (outings, year-end party, sports activities and other events);
- Onsite fitness and sports centre;
- Opportunity to work within a professional and multicultural environment.

Application

**EQUAL OPPORTUNITIES AND DIGNITY AT WORK POLICY**

All staff are expected to understand and enact the University’s commitment to ensuring equality and diversity in all activities. This commitment is enshrined in