Guest Relation Officer

4 days ago

Thành phố Hồ Chí Minh, Vietnam The Hammock Hotel Full time

**Hạn nộp**: 30/03/2025 Mức lương: 8 - 12 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
2
Nơi làm việc
Quận 1 - TP HCM
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Tiền sảnh
Vị trí
Nhân viên
Cập nhật
02/03/2025 10:10
MÔ TẢ CÔNG VIỆC
1. Replying all questions/reviews from social media/ tripadvisor/ google
2. Engagement with guests and try to close the deal
3. Promote hotel outlets, services
4. Dealing with complaints, problem solving, disturbances, special request and any other issues.
5. Meet & greet guest upon arrival / check out to encourage them leaving good review on online platform.
6. Be visible at hotel lobby and other public areas, particularly during busy time to assist
7. Anticipate guests need & request
8. Offer current knowledge on all hotel products, services, policy and emergency procedures
9. Assist reception team in other tasks when necessary
10. Other tasks assigned by Hotel Manager
11. Report to reception AM and Manager.
**Working time**: 09:00 - 17:00, off 4-5 days / months (weekdays)
QUYỀN LỢI ĐƯỢC HƯỞNG
- Basic salary + Service Charge + Meal allowance + Parking allowance
- Uniform provided (female)
- 13th month bonus, Performance Award, Health insurance/ Social insurance/ Unemployed insurance
- Opportunity to learn many other skills
- Flexible, fun and dynamic working environment, young manager & team mate
- 4-5days off/ month, 12 AL / year
- 100% foreign guests
- Cool chic and hip design
- Promotion path.

YÊU CẦU CÔNG VIỆC
Fluent English, Chinese/Korean is a plus
Confident, outgoing, extrovert, love communicating with guests
Honest, teamwork, detailed oriented, problem solving, multi task, organized
Relevant experience 2 years strong engagement with customers
Good grooming and appearance
YÊU CẦU HỒ SƠ
CV

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