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Fulfillment Management and Optimization Project

3 weeks ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Overseeing and optimizing the fulfillment performance and experience of our platform.
- Understand the e-commerce fulfillment model to answer collections among fulfillment performance our user experience and our business growth.
- Drive projects to optimize our policies, daily activities, and SOP in order to bring better fulfillment experience to our buyers
- Be able to detect our operational problems and then drive solutions to solve them
- Be able to work with other departments such as BI, Logistics, CS, and other functions to understand operational pain points.
- Be able to work with Product teams to look for feature enhancements to better serve our customers.

**Requirements**:

- Experience on e-commerce, logistics, or business is a plus
- Strong at data analysis and problem-solving
- Good at project management.
- Excellent written and verbal communication skills in English
- Ability to work independently and with a team consisting of executives, project stakeholders, and project team members.