Sr. Product Quality Manager

22 hours ago

Hà Nội, Vietnam Microsoft Full time

Microsoft Windows + Devices Group is focusing on design, manufacturing and delivering creative hardware solutions and devices such as Surface, Xbox and bringing superior experiences to customers for modern life and work.

In this role, you will be responsible for managing the product quality in Tier 1 factories and implementing quality management strategies to deliver high quality products. As the Product Quality Manager, you will work cross-functionally with Microsoft operation and engineering teams and Suppliers (Tier-1, Tier-2 etc.) to solve product quality issues and drive for continuous improvements.

Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

**Responsibilities**:

- Transfer products from Tier 1 factory in China to Vietnam, bring up new factory and set up product quality control processes on time to ensure shipping products with high quality.
- Ensure the flawless execution of quality control processes in Vietnam factory. Measure, monitor and improve factory quality performance based on established acceptable quality performance levels.
- Lead the product quality issue triage with cross functional team and execute CAPA process to drive for root cause analysis and corrective/preventive actions. Initiate and implement continuous improvement projects for factory operation or assembly processes, quality control processes, and documentations.
- Enforce industry best quality manufacturing practices at Vietnam factory, including specifying and monitoring IQC, OBA, ORT, GR&R, FAI, and the implementation and management of the overall manufacturing Quality Strategy.
- Directing and setting priorities for Tier 1 partner quality teams focused on creating new ways to solve repair and refurbish challenges, inventing and commercializing new technologies and methods.
- Collaborate with cross-functional teams to provide systematic feedback and drive generation improvement on product design.
- Drive clear and accurate communications and recommendations to peers and senior management by distilling complex technical challenges, outlining options, and providing supporting data.

**Qualifications**:
**Required Qualifications**:

- Master's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 3+ years technical engineering experience OR Bachelor's Degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or related field AND 5+ years technical engineering experience OR equivalent experience.
- Working experience with product standards, statistical methods, risk management, and corrective/preventive action process.
- Knowledge of Quality System Regulation, Statistical Process Control and ISO Quality System Standard.
- Excellent analyzing & solving skill, and strong ability to drive for contaminant of issue.
- Good interpersonal skill and effective communication which able to express technical concepts in verbal and written English with cross functional teams.

**Preferred Qualifications**:

- 10+ years of experience in consumer electronics hardware manufacturing with product or supplier quality management experience.

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