Engineering Manager

JLL supports the Whole You, personally and professionally.
Engineering Manager
Corporate Solutions (Integrated Facilities Management) - Country
ROLE AND RESPONSIBILITIES
OVERALL ROLE
The Engineering Manager will (lead a team of engineers and technical services team to) oversee the operations of all building systems and ensure they run efficiently, safely and cost-effectively. He/she is also responsible for achieving excellence in critical environment maintenance management program at client’s premise, ensuring highest standards delivered and best practices implemented. (Together with a team of engineers,) the Engineering Manager is to provide comprehensive engineering, critical environment management and technical services to client, with a focus on continuous improvement and risk management.
MAJOR RESPONSIBILITIES
Leadership (where applicable)Ensure that engineering staff is qualified and trained to perform the duties they are expected to carry out
Develop and sustain a high-quality well motivated team
Lead by example and groom the team in achieving maximum client satisfaction level
Provide technical advice and guidance for service delivery team
Client/Stakeholder ManagementManage the key client team representatives effectively to ensure that expected service levels are achieved
Build strong working relationships with key client representatives and promote JLL’s EOS platform and provide a key linkage between the wider JLL organization and the client representative and account team
Coordinate with stakeholders to ensure smooth delivery of programs and procedures
Vendor ManagementReview the maintenance/service practices of M&E contractors to deliver quality work practices in line with the manufacturer recommendations, established processes, tools and documentation
Plan and manage budgets for Engineering & Operational contracts
Manage contract vendors for technical services
Risk ManagementEnsure alignment and compliance to established Policies and Standard Operating Procedures for the management of the client’s Critical Environment (CEM)
Ensure proper engineering documentation and adherence to the established change management controls for all sites
Protect the health and safety of staff and others by adhering to and developing guidelines and strategies
Site OperationsPlan and take responsibility for smooth operations of all Mechanical, Electrical, Plumbing installations and Civil works pertaining to the facility
24/7 emergency call support and site attendance is required
Manage M&E scope of the projects to ensure the quality and deliverables within the stipulated time
Develop and implement innovation programs and processes that reduce utility costs, increase productivity and savings and share learnings with the wider EOS community at Jones Lang LaSalle
Continuous optimization of processes, tools and documentation
Achieve Key Performance Indicators and Service Level Agreement targets
**CANDIDATE SPECIFICATION**: KEY SELECTION CRITERIA
Ideal Experience
Min. formal qualification in a technical field (Electrical/Mechanical)
5 years of technical (and supervisory) experience in building engineering or equivalent preferred
Critical Competencies for Success
Technical CompetenceSolid background in engineering, plant machinery, BMS, systems and equipment knowledge
Quest for ExcellenceHas an eye for detail to ensure the best delivery of services
Goal-oriented, able to focus on meeting all performance targets
Problem Solving & Strategic ThinkingCapacity to deal with ambiguity and solve complex problems effectively
Analytical, proven ability to solve problems using a quantitative approach
Proven ability to employ holistic approaches and looks at long term solutions
Project Management & Organizational SkillsExcellent planning & organizational skills to prioritize work and meet tight deadlines
Proven ability to manage multiple and complex operational matters on a daily basis
Other Personal Characteristics
Demonstrated superior client relationship skills - able to interact with high authorities to manage conflicts and balance conflicting interests between client and firm requirements and has a customer-oriented attitude; also demonstrates a proactive and professional approach to customer service
Demonstrated superior people management skills - ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
Strong communicator - good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
Self-motivated and confident
Flexible - able to adapt to rapidly changing situations
Proven ability to initiate and follow through with improvement initiatives
Able to work independently and be a team player
Ability to effectively deal with stressful situations
Exhibits honesty & trustworthiness
Open to new ideas & willing to challenge status quo
KEY STAKEHOLDERS
Engineers/ Technical Staff
Client St