Senior Print

**About us**

Indicia Worldwide is an insight and technology led communications agency with global production expertise.

**Why we exist**: we create new value

At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable.

Our substantial investment in our technology and data science capability, and resource, provides our differentiation in the marketplace. Data insight and marketing technology give us the ability to measure our work, evidencing ROI as the most critical metric in today’s environment.

We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences.

As a business, we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech, and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs.

We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future.

**The output**: Improved client performance by engaging consumers with brand ideas better, faster, and more cost-effectively across every step of the journey that a brand takes to market.

**Purpose of the role**

As a Senior Production Manager (SPM), you will work within your team to provide excellent production delivery services for our clients.

Vision: The SPM manages the production of all level spending and strategic projects to ensure the highest satisfaction of Indicia Worldwide’s clients.

Mission: To activate the proposition of Indicia Worldwide through clients delivering both the best quality and price for our clients´ needs.

Approach: To establish excellence in production delivery through our values - Collaboration, Entrepreneurship, Pioneering, and Accountability.

The SPM manages the end-to-end production of high level spend and strategic projects while facing clients directly supporting both strategy and satisfaction. The SPM will also be expected to mentor and upskill the Production Managers and, at times, manage the project traffic among PMs.

You will be competent in expressing the Indicia proposition and will work with your team members on client production activities with the highest compliance and quality standards.

You will have accountability for the accuracy, quality, timeliness and profitability of multiple campaigns and projects by managing the briefing, scheduling and delivery process on behalf of the client.

You are expected to identify opportunities for harmonisation, best-in-class sourcing and sustainability with your Line Management.

You will work collaboratively and constructively with our expert teams to ensure that our work is of the highest quality and that we harness all the expertise in our business to identify opportunities and offer solutions for our clients.

You will be an effective negotiator with the ability to compromise when required. You will always take a cross-company view.

You will help drive the effectiveness of our internal delivery processes and by doing so maintain client profitability.

Key responsibilities include:

- Take the lead in overseeing day-to-day client interaction and briefings.
- Proactively manage client expectations by providing regular activity updates, advice, and recommendations to enhance delivery and campaign performance.
- Create a collaborative environment with the client and vendors and stimulate discussion on upcoming projects and requirements in the production space to ensure meeting the expectations of on time in full (OTIF).
- Proactively propose continuous improvement initiatives to the client, as well as provide advice on strategic campaigns.
- Proactively provide visibility on day-to-day topics to your line manager and wider team in the spirit of finding synergies and opportunities for further collaboration and harmonisation.
- Ensure to tailor your messages to your respective audience to get feedback and output you require.
- Be comfortable with managing low to medium-complexity briefs and be comfortable questioning a brief to ensure you can effectively deliver it.
- Provide regular campaign updates and proactively communicate next steps to the Account Director in advance.
- Produce clear campaign plans and manage client expectations confi