Pa to Director of Food

**Hạn nộp**: 16/01/2026 Mức lương: 8 - 12 triệu
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Hoàn Kiếm - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Ẩm thực
Vị trí
Trợ lý, thư ký
Cập nhật
17/12/2025 16:02
MÔ TẢ CÔNG VIỆC
**MAIN DUTIES**:
Administration
- Submit all menus to (A)DFB for corrections and approval
- Coordinate with hostess, outlet managers to print out the proper menus
- Prepare the daily F&B report for HODs morning briefing.
- Arrange and handle paperwork’s for (A)DFB’s signature
- Handle all paper work for visa (Jazz singers, guest shift, )
- Liaise with the Jazz Music company and follow up on the terms and conditions of the contracts
- Liaise with clients for all event contract related (in outlets)
- Record all FB training checklists in a consolidated format before to send it out to P&C
- Work closely with Marcom to ensure the printing of all FB posters and promotions in a proper time frame
- Prepare and send the weekly managers and supervisors schedule to DFB
- Prepare and send the consolidated FB team schedule to Human Resources
- Submit the attendance record form to (A)DFB for signature and send it out to P&C
- File all reply to guests in the “guest comments file”
- File all staff request forms and update it on a daily basis
- Prepare, issue and record all FB purchased gift vouchers
- Prepare FOC form for Jazz Divas or guest shift or entertainment (limousine, rooms )
- Must be a facilitator for the communication between FB administration and FB operations
- Liaise with sales for all entertainment booking for banqueting
- Handle monthly payment of the entertainment supplier for the entire hotel
- Always maintain professional confidentiality

Scheduling & Human Resources Support
- Prepare and circulate weekly managers’ and supervisors’ schedules to DFB.
- Prepare and submit the consolidated F&B team schedule to Human Resources.
- Submit attendance record forms to (A)DFB for signature and forward to P&C.
- Arrange interview schedules for (A)DFB and F&B outlet managers.
- Follow up on shortlisted profiles and interview outcomes.
- Financial & Revenue Support
- Be aware of the financial target of the department
- Prepare and issue F&B gift vouchers and maintain accurate tracking records.
- Prepare FOC forms for entertainment, guest shifts, and related services (transport, rooms, etc.).
- Handle monthly payments and documentation for entertainment suppliers.
- Maintain awareness of departmental financial targets and support basic tracking of expenses and commitments.
- Assist in preparing supporting documents for audits, supplier reviews, and contract renewals.

Training and P&C Management
- Arrange interview schedule for (A)DFB and FB outlet managers
- Follow up on the profiles selected by (A)DFB
- Consolidate, track, and record all F&B training checklists in a structured and auditable format.
- Ensure timely submission of completed training records to P&C in line with brand and legal requirements.
- Maintain an updated training matrix for all F&B ambassadors (service & culinary), including mandatory, brand, and role-specific trainings.
- Proactively follow up with outlet managers on overdue or pending trainings.
- Support compliance with Accor, Sofitel, and Sofitel Legend standards during audits and internal reviews.
- Maintain accurate and confidential personnel, training, and compliance documentation.

Guest Service Responsibilities
- Ensure full guest satisfaction at any time
- Develop customer loyalty and recognition
- Help to develop the FB guest’s database

Marketing & Communication
- Work closely with Marcom to ensure timely printing and distribution of all F&B promotional materials.
- Coordinate internal communication related to F&B activations, promotions, and special events.
- Support digital updates (menus, promotions, outlet information) in coordination with relevant departments.

Guest Relations & Quality
- File and maintain all guest feedback and replies in the guest comments database.
- Support guest recognition initiatives and loyalty programs.
- Assist in developing and maintaining the F&B guest database.
- Ensure a professional and service‑oriented approach in all guest and partner interactions.

Events & Operations Support
- Support planning and coordination of major F&B events and activations.
- Liaise with Sales and Events teams for entertainment bookings related to banqueting.
- Coordinate logistics, documentation, and follow‑ups for special events.

Meetings to attend
- Attend the daily F&B briefing
- Attend the bi monthly promotion meeting
- Attend Rev Pro meeting

Miscellaneous
- All ambassadors are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.
- All ambassadors may be assigned to other duties in the hotel as and when required by business levels.

QUYỀN LỢI ĐƯỢC HƯỞNG
Employee benefit card with disc