Customer Service Manager

5 days ago

Hanoi, Vietnam 40HRS Full time

1. sample & order request and arrangement within the requested lead time by coordinating with planning team to meet customers’ requirements and satisfaction.

2. Support and resolve customers’ and sales’ specific inquiries about customer service issues by proactively working with other departments and functions.

3. Sales FCST & FG Inventory monitoring and improving at target level.

4. Maintain and provide the report on CS performance highlighting variances to the targets set on defined Customer KPI’s.

5. Provide support for external sales team to help maximize sales volume.

6. Measure CS team performance on a regular basis against KPI and carry out constant appraisals of the CS team.

7. Support training and competence development technically and commercially of the CS team.

**Job Requirements**:
**Scope/Measurement of Performance**

1. Customer Service Complaint -0

2. Customer RFQ leadtime and fulfillment -8 working hours

3. Customer Order/Sample leadtime and OTD -99%

4. Monthly Sales FCST convert rate -70%

5. FG Inventory control target -15% aged FG

**Qualification**

**Education and Training**:
Bachelor degree or above

**Experience and Skill**:
Language-Having excellent oral and written communication capability in both Vietnamese and English.

**Personality and Competency**:
1. Enthusiastic and vigorous

2. Having good organization ability

3. Customer orientated

4. Team work

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