Transition Services Agreement
2 weeks ago
**I. General Summary**
The TSA Manager will be the first point of contact for the Buyer throughout the TSA period. He / She will be the Buyer Interface for any issues / incidents that occur during the TSA, participate in and lead relevant governance committees to ensure appropriate governance, manage any variations and disputes to the TSA, manage third party vendors, coordinate billing for the services provided, manage entitlements and accesses, and partner closely with the Operations & Technology Head to deliver the activities across the TSA period.
- oversee the administration of the activity to fulfill the TSA services
- point of contact between the parties in relation to issues arising out of the performance of TSA services
- be the people leader of TSA Administration functions
- production of monthly TSA service reports and participate in governance committees
- have excellent communications in order to negotiate internally, and with the Buyer often at a senior level
- manage and maintain strong records and governance
**II. Job Responsibilities**
- Responsible for the administration of TSA activities to fulfill the obligations agreed under the TSA
- Partners with senior stakeholders and organizations / functions to support divestiture activities
- Maintains the point of contact and interfaces with the Buyer to address any escalations / issues arising out of the performance of TSA services
- Consolidate and present monthly TSA Service reports and highlight any risks and issues that have been identified by the Buyer and / or Third Parties to all stakeholders
- Provide key guidance on vendor management, third-party relationship management and ensuring effective risk management practices are in place for third-party relationships
- Understands the P2P process, GOC’s, Purchase Orders, GL’s, under the TSA and provides support to the regional FRSS Group and Global TSA Billing team for Invoicing and Billing processes, including passthrough invoices
- Manages the resolution of any Billing and Invoicing disputes, and any variation or changes required in the TSA through active communication with the Buyer and related stakeholders
- Provide governance and coordination across all workstreams to ensure that business migration tasks are executed, and critical milestones are met according to the project plans
- Manages the entitlements query log and accountable for resolution, closure of all Buyer’s entitlement queries and escalations
- Owns the Buyer and Third-Party supplier Gold Copy Entitlement lists and coordinates with the regional entitlements lead to obtain approval for any additional inclusions
**III. Qualifications**:
**Functional Knowledge** Education Level: Bachelor's/University Degree in Business Management. Master’s degree preferred. Experience
- 10+ years of relevant experience in a related role
- 3+ years of experience in successfully managing complex divestiture projects in global organizations
- Excellent communication skills, both oral and written, with the ability to articulate complex and sensitive issues to management. Fluent English. Local language requirements as applicable.
- Experience and ease in interfacing with Senior Management
- Individual should be analytical, flexible, team-oriented, have good interpersonal, communication and follow-up skills with strong attention to detail and ability to multi-task
- Ability to travel internationally as required
- Ability to operate in a multi-national environment with different time zones, languages, and cultures
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)
- Experience in managing TSA a plus
- Third Party Management knowledge a plus
**Business Expertise**:Demonstrate high-level understanding of constituent units under Consumer Banking Business e.g. understanding of credit loans, deposits (CASA), credit cards, secured/unsecured lending **Leadership**:Management responsibility for multiple teams **Problem solving**:Analytical thought needed to resolve issues in a variety of complex situations **Area of impact**:Impact on multiple units/departments **Interpersonal skill**:Developed communication and diplomacy skills to persuade and influence
- **Job Family Group**:
Operations - Core
- **Job Family**:
Operations Project Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting
-
Officer - Transition Service Agreement Admin
6 days ago
Ho Chi Minh City, Vietnam Citi Full timeAt **Citi**, we get to connect millions of people across hundreds of cities and countries every day. And we've been doing it for more than 200 years. We do this through our unparalleled global network. We provide a broad range of financial services and products to our clients - whether they be consumers, corporations, governments, or institutions - to help...
-
IT Service Operations Executive
1 week ago
Thành phố Hồ Chí Minh, Vietnam HSC Full time**JOB DESCRIPTION**: An IT Service Operations Executive plays a pivotal role in ensuring the smooth functioning of IT services within an organization, leveraging the principles of both IT Service Management (ITSM) and Enterprise Service Management (ESM). This role is crucial in aligning IT services with broader business objectives and delivering exceptional...
-
Senior Nodejs Engineer
2 weeks ago
Ho Chi Minh City, Vietnam The Wise Seeker Services Full timeIn the U.S., our major operations span over 50 cities in 23 states, employing 7,000 people who provide innovative products and solutions to commercial and government customers across diverse market segments. Location: Ho Chi Minh Sector: Engineer Personnel in charge: 0 We are seeking a skilled and proactive BackEnd Engineer to join our dynamic team. As a...
-
Business Developer
2 weeks ago
Ho Chi Minh City, Vietnam The Wise Seeker Services Full timeKTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, assessment, and reskilling services with training to companies. As the Business Development Representative, you will play a pivotal role in driving growth and revenue streams in the Vietnam market, with a focus on expanding the reach of the company test and one...
-
Business Developer
2 weeks ago
Ho Chi Minh City, Vietnam The Wise Seeker Services Full timeKTI Talent Indicator is a talent discovery software platform with AI that offers: talent mapping, assessment, and reskilling services with training to companies. As the Business Development Manager, you will play a pivotal role in driving growth and revenue streams in the Vietnam market, with a focus on expanding the reach of the company test and one of...
-
Risk & Control Lead
3 days ago
Ho Chi Minh City, Vietnam Citi Full timeThe Country Legacy Franchises TSA/Divestiture Transition Risk and Control Lead is a specialist who proactively supports the Country Legacy Franchises PMO Divestiture Transition (DT) Lead and Citi Country Officer (CCO) in managing and mitigating operational & compliance risks and overseeing risk and control aspects for the country Legacy Franchises post Legal...
-
Senior Marketing Manager, Vngs Marketing
6 days ago
Thành phố Hồ Chí Minh, Vietnam Amazon Corporate Services Vietnam Company Limited Full timeBA/BS degree in business or related qualification or related fields. - 7+ years of relevant work experience in marketing communications, preferably in the e-Commerce, retail technology, or B2B industries. - 4+ years’ experience in brand management and event planning (online and offline activation/seller engagement). - Demonstrated track record in...
-
Operation Assistant, Credit Services
6 days ago
Ho Chi Minh City, Vietnam HSBC Full time-Job Advert Details **Some careers have more impact than others.** If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you...
-
Air Cargo Sales Manager
3 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Employment Services Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) 1. Maintain and expand business in the assigned area. 2. Negotiate agreements and resolves potential issues or problems with clients. 3. To ensure existing and potential customers are aware of company products and services, are serviced to their satisfaction and are motivated to use. 4. Create...
-
Client Service Manager
1 week ago
Ho Chi Minh City, Vietnam Công Ty TNHH Affina Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Coordinated with the Business Development team to develop relationships with corporate clients, providing advice and designing healthcare proposals to meet their expectations. - Prepared for presentation and verify all contractual documents prior to binding the contract with clients. -...
-
Service Manager
2 weeks ago
Ho Chi Minh City, Vietnam TRI7 Solutions, Inc. Full timeJob Overview If you are passionate about top-notch service and have strong working knowledge of industry standards and practices as well as the company’s product and services, then this job is for you! JOB DESCRIPTION: - Facilitate communication with customer and onboarding procedures; - Work closely with the IT and Creative team members to bring...
-
Customer Service Manager
4 days ago
Ho Chi Minh City, Vietnam Chi Nhánh Công Ty TNHH Sức Khỏe Trọn Đời Tại Tp.Hồ Chí Minh Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - To be responsible for the direct supervision and support of the Customer Service Representative staff in the clinic - To ensure that the highest standard of customer service is provided in full accordance with both the company and clinic standard operating policies and procedures (POP’s). - To...
-
Global Shared Services Manager
5 days ago
Ho Chi Minh City, Vietnam ITL Full timeSeko Vietnam is ITL Corp's Joint Venture Company._ **Roles and Responsibilities** - Implement & manage global shared services policies and procedures with regards to Commercial Rate Management & File Management processes. - Lead & manage global shared services team in line with established Service Level Agreement (SLA) / KPI’s. - Provide support to...
-
Service Sales Manager
2 weeks ago
Ho Chi Minh City, Vietnam Công Ty Cổ Phần Kỹ Thuật Toàn Thắng Full time**Mô tả công việc**: (Mức lương: 35 - 50 triệu VNĐ) - Prepare and implement service sales plan to achieve the sales target. Required to do service sales with support from service sales engineer, technical support dept., workshop technician and product sales team. - Manage, support and supervise the implementation of Service Order/Service...
-
Business Development Manager
2 weeks ago
Ho Chi Minh City, Vietnam ATA-Services Plus Co.,Ltd. Full timeAta-Services is a distinguished business consulting firm based in Thailand, Our wide-ranging services encompass company registration, legal expertise, accounting and payroll management, recruitment solutions, marketing strategies, and real estate services. With a proven track record of 15 years of success in Thailand, we are proud to announce our strategic...
-
Customer Service Manager
7 days ago
Ho Chi Minh City, Vietnam Lixibox Full time**Department**: Customer services **Salary**: negotiable **Commitment**: Full Time **Location**: Hồ Chí Minh **Job description**: Lixibox is a full-stack one-stop omni-channel solution for luxury affordable brands to reach GenZ consumers in Vietnam, one of the fastest growing region in the world. She focuses on optimizing operation by leveraging an...
-
IT Service Management Manager
3 days ago
Ho Chi Minh City, Vietnam DHL Full time**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.** Would you like to become part of the world’s most international company? A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people...
-
People Services Operation Officer
4 days ago
Ho Chi Minh City, Vietnam Công Ty TNHH Nhà Máy Bia Heineken Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) MAIN DUTIES: 1. System: Well-maintain and control employee master data on MYHR/ HRIS Ensure data OTIF Provide training for team/newcomers as required 2. On/Off boarding & Operations Pick newcomers up and take them for office tour Prepare all the procedures relating to staff movement, labor contract,...
-
IT Service Delivery Senior Specialist
1 week ago
Ho Chi Minh City, Vietnam Prudential plc Full timePrudential's purpose is to help people get the most out of life. We will deliver our purpose by creating a culture in which diversity is celebrated and inclusion assured, for our colleagues, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and in exchange, we support our people's career...
-
Service Desk Technician
2 weeks ago
Ho Chi Minh City, Vietnam Ampere Computing Full time**The Role** Our world class Information Technology team is seeking a Service Desk Technician to provide technical assistance and end-user support related to computer systems and hardware/software. You will support end users, write technical documents and manage asset inventory. You will respond to tickets/queries, run diagnostic programs, isolates problem,...