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Ict Support Technician

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Công ty CP Đầu Tư BIS Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

1/ Operations and Support
- Support and coach end users in the correct and effective use of the school's ICT resources (hardware and software)
- Handle incoming support requests from end users using the Service Desk System and ensure that users receive appropriate help in a timely manner
- Produce support documentation, user guides, and maintain an ICT support knowledge base
- Log support calls and take appropriate action to ensure a satisfactory response with acceptable time frames in line with the department's service level agreement
- With Helpdesk Supervisor to manage IT Assets/Technology equipment, dispose of expired equipment and recommend IT Network Manager to buy new equipment needed for the school

2/ Engineering and Provisioning
- Install, test and maintain a variety of personal computing and network hardware and software systems, with local area network and wide area network connections
- Perform diagnostic tests, modify or repair desktop hardware, including PC, printer, data projector and peripherals

3/ Maintenance
- Undertake and record periodic preventative maintenance checks / cleaning of ICT resources and follow up issues as required

4/ Physical
- To carry and move ICT equipment around the school campus. Involving some heavy lifting.
- Must be willing to travel to other campuses or office which belong to BIS as required (distance between campuses within 200 metres)

Benefit schedule for the role as below:

- Salary: negotiation, 2 months of probation will be fully paid
- Working hour: from Monday to Friday, from 8 am to 5 pm
- Venue: 246 Nguyen Van Huong, Thao Dien Ward, Thu Duc City
- SI, HI, UI as regulation (10,5% on gross salary); medical insurance from Generali
- Lunch Allowance 48,000đ/day; teambuilding, year end party, annual salary review and 13th-month bonus
- Club for sports, English and extra activities after working hour for Union Members
- At least 20 days of annual leave during school holidays (in general 2 days in October, 5 days in December, 2 days in April, 12-15 days in July) + 3 personal leave

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Thưởng
Social insurance, health insurance according to Labor Laws
Nghỉ phép có lương
Competitive salary and bonus; International environment
Đào tạo
Develop your career within a fast-paced, global environment

**Yêu cầu bằng cấp (tối thiểu)**: Đại Học

**Yêu cầu công việc**:

- Bachelor's degree in Computer Science, Information Technology or equivalent
- At least 1 years' experience with desktop and end user helpdesk support
- The post holder will work at one or more school campuses in BIS Ho Chi Minh City and report to the campus Helpdesk Supervisor

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Adobe Photoshop,Chăm Sóc Khách Hàng,IT Helpdesk,IT Phần Cứng,IT Phần Mềm,IT Support,Thiết Kế

Đại Học
Không yêu cầu