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Korean Customer Program Manager

3 weeks ago

Hà Nội, Vietnam DHL Full time

**1. Job Purposes**:

- KAM for CSI account SAMSUNG and other Korean Key Accounts, handle all commercial issues such as RFQ, special projects and adhoc requests
- CPM for Korean BC/SBC Account management - Support x-product operation depending on product customer use, Back up account owner
- Collaborate with regional and global CSI team and DGF network stakeholders
- Ensure operational excellence and coordinate process with CS/OP teams
- Executes global/regional sector strategy on country level (as aligned with global sector structure)
- Manages relationship with CSI as customer point of contact on country level
- Wins, retains and develops Strategic Customers
- Plans and manages accounts
- Gather customer and market information to update Product and Station Manager on current conditions

**2. Main Accountabilities**:

- Responsible for all commercial activities related to Samsung VN and other Korean Key Accounts such as Regional / Global RFQ, local project and ad hoc inquiries (capital equipment or others) _
- Define and implement SOP
- Ensure operational excellence, manage KPI performance with other departments (AFR/VAS/OFR)
- Drive local initiatives, process improvement and conduct performance review with customer
- Manages relationship of a defined number of CSI customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account)
- Seeks and prospects for Strategic Customer targets to win new customers
- Ensures that Key Account activities are aligned with global/regional sector strategy
- Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking
- Works on regional customer initiatives and for implementing global business plan contents
- Plans and manages accounts
- Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA's & SOP's)
- Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.
- Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues
- Consults CRMs and Sector Heads on potential solutions and best practice

**3. Requirements**:

- Korean is mother tongue language
- Deep knowledge of the Air Freight, Ocean Freight and Forwarding Industry
- Minimum of 4-5 years of relevant experience in Sales, Business Development and Logistics
- Relevant sales development experience in Vietnam
- Bachelors degree in relevant topic
- Strong inter-personal and communication skills
- Fluent in English verbal/written communication
- Ability to take ownership and drive Sales performance independently
- Ability to win, develop and close new business
- Ability to identify customer needs by gathering information and building long-term relationships
- Conceptual thinking and analytical skills

**#LI-APAC