Admissions & Customer Care Officer (Part-time, Korean Native Speaker)

2 weeks ago

Hà Nội, Vietnam Brighton College, Vietnam (Hanoi)Viet Nam Full time

**Salary**:
Competitive salary, negotiable based on experience, qualifications, and network.

**Job type**:
Part Time, Temporary

**Start date**:
01/05/2025

31 May 2025

**Job overview**:
Brighton College Vietnam is currently seeking a **Korean-speaking Admissions & Customer Care Officer** to support our admissions growth and engagement with the Korean community in Hanoi. While the primary focus will be on Korean-speaking families, this role will also involve consulting and supporting families from other backgrounds.

**I. JOB DESCRIPTION**

**Admissions & Recruitment**
- Serve as a key point of contact for Korean-speaking families while also supporting general admissions inquiries and consultations from other clients.
- Provide detailed and personalised consultation about the school in Korean and either English/Vietnamese
- Guide families through the admissions process - from initial enquiry to enrolment - including school tours, assessments, and documentation.
- Collaborate with other departments to organise school fairs, open days, and marketing events.
- Ensure pupil admission records are accurately completed and maintained on internal systems.

**Market Development & Community Engagement**
- Actively engage with the Korean community in Hanoi, including embassies, business groups, cultural associations, and parent circles, to promote the school.
- Identify new channels and opportunities to increase brand awareness within the Korean market.
- Support Korean-focused events or initiatives organised by the school or in collaboration with partners.
- Share insights on Korean market trends and parent expectations with the Admissions and Marketing teams.

**Customer Care**
- Serve as the key contact for Korean-speaking families, ensuring prompt and culturally sensitive responses.
- Translate key communications from English to Korean when necessary to support family engagement.

**II. REQUIREMENTS**
- ** Native Korean speaker** with a high level of English/Vietnamese proficiency (written and spoken).
- Bachelor’s degree or higher in any field.
- Strong interpersonal and communication skills with an empathetic and client-oriented approach.
- Familiarity with the Korean community in Hanoi and a strong personal network is desirable.
- Ability to work under pressure, multitask, and meet deadlines.
- Ability to work with CRM platforms and Microsoft Office tools.
- Commitment to safeguarding and child protection.
- Experience in admissions, customer service, or a related field is a strong advantage, especially in international schools.

**III. BENEFITS**
- Competitive salary, negotiable based on experience, qualifications, and network.
- Insurance coverage according to Vietnamese law, plus a private Vingroup health insurance package.
- Preferential rates and discounts on Vingroup’s services and products.
- Work in a dynamic, professional international education environment.
- Opportunities to grow professionally and collaborate with leading educators worldwide.
- Free annual health check-up at Vinmec International Hospital.
- Working hours: 8:00 am - 5:00 pm Monday to Friday and 8:00 am - 12:00 pm Saturday

Hear from our team:
**Discover what our colleagues say about working at Brighton College Vietnam**

**About**Brighton College, Vietnam (Hanoi)**:
**Brighton College, Vietnam (Hanoi)**
- Ocean Park Residential Area, Vinhomes Ocean Park, Gia Lam District
- Hanoi
- Vietnam

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