Officer, Computer Support

2 days ago


Việt Nam, Vietnam Tilleke & Gibbins International Ltd Full time

**Location**:
Vietnam
**Department**:
Administrative

***

Our HCMC office has approximately 40 employees, each using either a laptop or a desktop. We have a dedicated server room equipped with essential IT infrastructure, several meeting rooms with video conferencing systems, multiple printers and photocopiers, a company-wide Wi-Fi network, and an access control system using card and fingerprint authentication.

**Key Responsibilities**:

- Provide technical assistance and support to employees for hardware, software, and network-related issues.
- Assist in setting up and configuring user devices including desktops, laptops, and mobile devices.
- Support and manage user accounts, permissions, and access controls.
- Guide employees on best IT practices and security awareness.
- Collaborate with the IT team to escalate and resolve complex technical problems.
- Document common issues, solutions, and IT support guidelines for internal reference.
- Maintain an inventory of IT assets and ensure proper tracking of equipment.
- Assist with basic network troubleshooting including Wi-Fi and IP telephony support.

**Requirements**:

- Degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- Experience in IT support and troubleshooting user-related IT issues.
- Basic understanding of networking, Wi-Fi, and IP telephony systems.
- Strong problem-solving skills and ability to assist non-technical users effectively.
- Excellent communication and customer service skills.
- Ability to work both independently and as part of a team.

**Curious About our Recruitment Process?**:
**Learn More***:
**Learn more about your role**:**
**Operations Professionals**

**Learn more about Vietnam**:**
**See Vietnam office**

**Ready to join us?



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