Trưởng Bộ Phận Lễ Tân/front Office Manager

TRƯỞNG BỘ PHẬN LỄ TÂN/FRONT OFFICE MANAGER
**Hạn nộp**: 05/12/2025 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Thành Phố Đà Lạt - Lâm Đồng
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch Nhà hàng/ Bar/ Pub
Ngành nghề
Tiền sảnh
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
06/11/2025 20:43
MÔ TẢ CÔNG VIỆC
Main Responsibilities
1. To prepare the departmental budget with assistance from the Hotel Controller.
2. To ensure the departmental budget is adhered to in terms of expenditure by monitoring and controlling costs and adhered to in terms of revenue by training staff to upsell hotel facilities and amenities.
3. To supervise the performance & productivity of all Front Office departments in order to ensure they operate in accordance to departmental procedures and hotel standards, and to achieve maximum guest satisfaction and revenue.
4. To maintain a high public profile at all times; to greet arriving & departing guests and to attend the weekly management cocktail.
5. To accept responsibility for, and to show initiative in decision making when handling guest complaints referred by FO staff, in order to achieve maximum guest satisfaction. To refer major guest complaints to the Area General Manager, or the manager on duty in his absence, in order to prevent further dissatisfaction on behalf of the guest.
6. To supervise liaison with the Housekeeping department regarding anticipated guest check-ins, check-outs, room assignments, room status report etc.
7. To supervise night shift operations and handle all queries handed over from the night staff, and to ensure that arriving guest folios are checked on the first night of arrival for any discrepancies and ensure that these are revised accordingly.
8. To be responsible for the FO cash float and to ensure that all accounting functions in FO are performed in accordance with hotel procedure.
**9. To ensure that revenue and occupancy are maximized by**: wide activities promoted room up selling program maximized.
10. To plan and conduct training for new and existing employees, to report all activities to the Training Manager on a monthly basis and to keep accurate departmental records of all training conducted.
QUYỀN LỢI ĐƯỢC HƯỞNG
- Negotiable salary
- Social insurance in accordance with state regulations,
- Allowances according to current policies
- Holiday bonuses, 13th-month salary and year-end bonus
- Periodic health check-ups
- Entitled to service charge

YÊU CẦU CÔNG VIỆC
- Bachelor’s or College degree in Front Office, Hotel, or Tourism Management
- At least 2 years of experience in a similar position at hotels of the same standard
- Good communication skills in English and another foreign language.
- Using Opera Cloud software.

YÊU CẦU HỒ SƠ
- Nộp hồ sơ ứng tuyển trên Hoteljob.vn.