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Customer Service Executive

2 weeks ago

Ho Chi Minh City, Vietnam TÜV SÜD Vietnam Full time

**Tasks**
- Coordinate with our testing engineers to ensure the smooth execution of projects.
- Working as a contact point after project is deployed.
- Attending to feedback and addressing customer inquiries pertaining to testing concerns
- Utilizing project management software
- Interdepartmental collaboration for project implementation
- Engaging with subcontractors to ensure timely project completion.
- Managing projects related to ROHS and REACH chemical testing with the chemistry laboratory.
- Other tasks assigned by reporting officer.

**Qualifications**
- Minimum Diploma in Chemical Engineering or its equivalent.
- Knowledge about ROHS, REACH is an advantage.
- 2-3 experience years in testing section
- Result and service-oriented individual who possesses initiative, good communication and interpersonal skills.
- Proactive team player with the ability to work independently in challenging projects and timelines.
- Self-motivated and resourceful with a "can-do" attitude
- Good command of spoken and written English
- Good knowledge in using Microsoft Office

**Further Information/Weitere Informationen**
- ** Benefit**:

- Working in an international dynamic and friendly environment
- Working day: Monday Friday (8.30AM 5.30PM)
- 15 annual leaves, 15 paid sick leaves, Christmas leave
- 13th-month salary, bonus based on performance and business result
- Social insurance, health insurance, unemployment insurance base on full basic salary (Vietnamese Law)
- Insurance benefit package (Accident insurance 24/7, Health care insurance, Business travel insurance), annual health check
- Free parking (bicycle, motorbike, car)
- Ad-hoc staff engagement events, team-building activities, company trip
- Participate in the company s training programs, LinkedIn Learning license holder (fee supported by company base on company s policy)