Chief Information Officer

-Job Advert Details

**Some careers have more impact than others.**

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further

**Digital Business Services** **(DBS)** is a pivotal part of the Group, providing essential operational and technical support to our global businesses and helping improve customer service and efficiency. Digital Business Services combines global expertise and technology to help keep us ahead of the competition.

We are currently seeking a high calibre professional to join our team as an **Chief Information Officer**.**

**Principal Accountabilities**:
**1. **Impact on the Business**
- Chief Information Officer responsibly, engaging with colleagues across the function, department and wider to deliver sustainable operational plans in line with department strategy. Leads and facilitates change through effective communication, preparation and implementation.
- Drive performance, persevering under pressure, supporting the business areas within remit. Ensure contingency is built into plans to cope with unexpected issues.
- Strategically drives innovation to gain competitive advantage, taking calculated, entrepreneurial risks to achieve business outcomes. Generates an environment in which innovation is seamlessly embedded into working practices.
- Promote close alignment with GB/GF implement effective information technology to achieve the country’s objectives
- Manage IT systems development/deployment as an internal business unit within the country in an efficient, cost-effective and transparent manner
- Establish a sound investment process to select, control and evaluate IT spending for costs, risks and benefits and accurately recover these costs
- Implement and drive initiatives that will promote sustainable savings to the business

**2. Customers / Stakeholders**
- Lead a customer centric culture, championing activities encouraging outstanding customer advocacy. Proactively seek opportunities to utilise IT services to improve a business operation.
- Enhances key relationships, using rapport-building expertise and appropriate influencing to add value beyond the initial scope, increasing stakeholder advocacy. Cultivates strong relationships with organizationally important global and/or high value stakeholders with a tailored approach

3. Leadership & Teamwork
- Lead IT team in country, making sustainable decisions that protects and enhances HSBC’s values, reputation, and stakeholder value. Actively encourages a learning culture. Authentically engages a diverse group of stakeholders internally and externally to influence the achievement of best outcomes for all stakeholders
- Builds rapport and mutual understanding to communicate and create opportunities for cross-business and/or international working, encouraging debate and open discussion. Encourages people to build sustainable relationships beyond transactional levels and use empathy and insight to build better understanding of mutual benefits.
- Advanced coach / mentor Contributes to the establishment of good coaching and mentoring practices. Demonstrate alternative techniques for diagnosing and coaching individuals and teams.

4. Operational Effectiveness & Control
- Govern risk responsibly. Promote ethical management of risk across regions and business areas within their teams. Communicate changes in policy and governance effectively, reinforcing risk processes within their team.
- Manage department finances. Accurately interpret strategic financial information, makes insightful decisions in financial planning and programme performance monitoring. Identify and highlight financial implications of risks/ issues, involves stakeholders and manages budget variation as appropriate
Qualifications

**Knowledge & Experience / Qualifications**
- Bachelor degree or equivalent
- Min. 10 Years of experiences in IT.
- Experience or knowledge with Cloud Service Providers is preferred
- Experience in working in a Matric managed organization
- Experience of data center or data center products and hosting
- Extensive experience in a managerial role within an IT or related field, including experience of managing a global function.
- Ability to build strong relationships and communicate with a wide spectrum of stakeholders
- Excellent knowledge of the project lifecycle and Group Strategy
- Understanding of business finance and experience of effective management of budgets and expenditure
- Comprehensive understanding of positioning Bank approach and policy in context of wider industry trends and direction
- Demonstrated knowledge of data center or data center products and hosting
- Proven ability to manage third party partners both in partnership development when required, and ongoing partner management
- Posses