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Junior Technical Support Specialist

2 weeks ago

Ho Chi Minh City, Vietnam Skedulo Full time

Skedulo Introduction:
Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

**Job Description**:
Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.

Key Objectives and Responsibilities:

- Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
- Assisting in the troubleshooting of software issues.
- Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
- Opportunities to work on core product development, integration development, and customer success development projects.

**Requirements**:
MINIMUM QUALIFICATIONS:

- At least 1+ years previous experience as a Technical Support Specialist in a complex environment.
- Excellent written and spoken English.
- Great communication skills are a must.
- A strong teamwork ethic is essential.

DESIRED SKILLS/EXPERIENCE
- Excellent knowledge of Salesforce Administration and a solid understanding of Salesforce Development.
- Ability to multi-task between different support channels and issues
- Good knowledge of web server technology, REST, and JSON.
- Knowledge of HTML and Javascript. Angular 1 and/or React would be beneficial.
- Working knowledge of the Atlassian suite, JIRA, Confluence, and Zendesk.

**Benefits**:
Top Reasons to Join Skedulo
- A dynamic product company with great tech.
- You get your own Macbook Pro.
- We support your professional development.
- Balanced Workload. Perform at your Best
- Working from home set up stipend: $150
- Learning & Development stipend: $125 per year
- 7 paid sick days per year
- 20 paid leave days per year
- 8 paid Mental Healths days per year
- 3 paid Volunteer days per year
- 12 days of paid Public Holiday per year
- Annual health check-up
- Off-site trip annually
- Paid Parental Leave (12 weeks) in conjunction with eligible government benefits
- Miscarriage & Bereavement leave
- Equity in the form of SARS (Stock Appreciation Rights)
- Medical Benefits for employees & family
- Employee Referral Bonus
- Annual Mental Wellness Week event & a Modern Health subscription to help support the mental wellbeing
- Leadership, Mentorship, DEIB Program
- Fun, creative and fast-paced working environment
- Kitchen stocked with snacks & drinks
- Our offices have creative, open workspaces with room to play, reflect and relax
- Our team is extremely competitive, and we will challenge your best table tennis skills

We encourage you to apply

Skedulo Introduction:
Here at Skedulo, we’re on a mission to support the 2.7 billion people in the world—and the companies that employ them—who do not work at a desk every day. Our global teams are collaborative, ambitious, innovative, and passionate about helping our customers realize their fullest potential by enabling their mobile workforces.

The Skedulo team is a tight-knit group of builders who are passionate about shaping the future of how work gets done outside of the traditional office setting. We are looking for motivated, self-starters who share our values, challenge the status quo, and push the pace of innovation in order to accelerate growth. If you’re drawn to solving hard problems and want to help develop software that will make a difference in people’s lives, Skedulo is for you. Visit our website to learn more about what Skedulo does and to learn more about our people and team.

**Job Description**:
Skedulo is hiring a Technical Support Specialist in our Vietnam office, working in the Vietnam timezone, that will work closely with our Engineering, Product, Dev Ops, and Customer Success Teams globally.

Key Objectives and Responsibilities:

- Demonstrate efficient work practices to ensure objectives and service level agreements (SLAs) are met.
- Assisting in the troubleshooting of software issues.
- Resolution of issues for clients, providing liaison between clients, a customer success team, and engineering.
- Opportunities to work on core product development, integration development, and customer succe