Eco Operation Team Leader

2 weeks ago

Ho Chi Minh City, Vietnam TikTok Full time

Responsibilities
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

Our Trust & Safety team's commitment is to keep our online community safe. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

Our Operations team moderate millions of videos globally every day, ensuring we are bringing only safe content to our users. Eco-Labeling develops unified global rules for diversified video and header accounts, manages and optimizes the efficiency and accuracy, and provides weekly data analysis of TikTok content ecological diversity.

What will I be doing?
- Grow the labeling team and oversee their day-to-day management.
- Continuously evaluate outcomes, propose improvements, and ensure a high level of productivity and quality.
- Strengthen the team's understanding of labeling policies and the target of labeling.
- Responsible for localising working processes and strategies, manage the labeling projects with the Eco Specialists and provide the labeling results in line with expectations.
- Please note that this position involves exposure to sensitive content, including but not limited to vulgar content, violence, pornography, and fake news.

**Qualifications**:
What should I bring with me?
- Bachelor's Degree or equivalent education/experience, advanced degree is preferred.
- 3+ years experience working in content labeling, content quality, safety or related areas in a major tech or media company.
- Minimum 1 year working experience in team management.
- Team player and ability to collaborate with different teams.
- Strong attention to detail and ability to work independently.
- Outstanding natural communicator (verbal/written) with excellent language and communication skills at full proficiency level in English and local language).
- Deep understanding of online video contents, recommendation system, algorithm is a plus

Trust & Safety is committed to the wellbeing of all our employees. Our promise is to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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